Senior Enterprise Applications Administrator

At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow’s healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where to go next.  

Our employees are kind, collaborative, energetic, approachable and driven. On top of that, we value the unique perspectives, backgrounds and voices of our employees. Why? Because their diverse experiences drive new ideas and help us build a better community. 

For over 10 years, we’ve built a collaborative culture driven by employees who share a passion for improving the healthcare ecosystem, enjoy giving back to the local community and value diversity and inclusion.  

One of the hallmarks of our culture is our commitment to community service. Through the DefinitiveCares program, employees can work with their choice of more than 40 charitable organizations, supporting causes from hunger and homelessness to healthcare, LGBTQ+ issues, racial justice, women’s initiatives and more. 2021 marked the sixth year that we had 100% employee participation in DefinitiveCares. 

We also provide a range of opportunities for employees to connect with each other. Employees can join any of our employee run affinity groups supporting causes such as women’s empowerment, LGBTQ+, Black, indigenous and people of color (BIPOC), disabilities and working parents and potential for many more. Affinity groups often enable greater education companywide through training, events and speaker series. 

We’re also a great place to work. For five years in a row, we’ve been recognized by the Boston Business Journal and the Boston Globe as a best place to work in Massachusetts. In 2022, Energage recognized us for Culture Excellence in Compensation & Benefits, Innovation, Great Leadership, Purpose & Value and Work-Life Flexibility! 

Think you’d be a good addition to our team? Explore our available positions here. We’d love the chance to get to know you.  

Definitive Healthcare (DH) is currently hiring a talented and experienced Enterprise Apps Administrator to join our small but mighty Enterprise Applications team to ensure the optimal functioning, maintenance, and development of our Salesforce CRM platform and other Sales Support Applications for our publicly traded business. As a Sr. Enterprise Apps Administrator, you will report to the AVP of Enterprise Applications within the IT Organization and be responsible for leading the maintenance and new development of the Salesforce org, collaborating with cross-functional teams to gather requirements, design solutions, and work with our developers to implement enhancements to meet the evolving needs of the company. This role requires a deep understanding of Cloud Application & Salesforce.com administration, SDLC process, strong analytical skills, and the ability to manage multiple projects simultaneously. 

 What you'll do: 

• Lead the maintenance and configuration of Salesforce org, managed packages, and integrated apps, ensuring data integrity, security, and system performance. 

• Collaborate with business stakeholders (Sales Ops, Customer Success, etc) to gather requirements and translate them into scalable and efficient Salesforce solutions according to scheduled releases. 

• Design, develop, and implement enhancements and customizations using Salesforce declarative tools, such as Workflow Rules, Process Builder, and Lightning App Builder, and 3rd party tools such as RingLead, Data Loader, OwnBackup, etc. 

• Create and maintain flows, custom objects and settings, fields, formulas, validation rules, and page layouts to support business processes. 

• Work with Sales and Data Operations to conduct regular data analysis and cleansing to maintain data accuracy and integrity. 

• Act as a subject matter expert on Salesforce and best practices and provide end-user training and support to maximize user adoption and satisfaction; including maintenance and development of Salesforce User and Technical Documentation. 

• Stay up-to-date with Salesforce and releases and new features, and proactively identify opportunities to leverag