NETWORK OPERATIONS CENTER

About Security Bank

We are the Philippines' largest independent bank, having won countless awards over the years, including Philippines' Top Employer, named by Statista, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

The Network Operations Center Engineer handles the day to day technical and operational NOC activities, ensuring the availability of all internally managed Infrastructure and applications through 24x7 monitoring, Vendor Telco related engagements and fulfillment of level 1 network services. 

How you'll contribute

• Meticulous monitoring of the entire LAN/WAN environment and Branch, Sites and ATM via monitoring tools like Solarwinds.
• Provides reports to requestors in time and in a frequent manner as directed by the NOC Lead.
• Prepare and disseminate Branch and ATM Availability Report and ensure its content are accurate and relevant.
• Prepare and disseminate other reports related to the availability of the communication line and network.
• Maintenance of documentation for NOC processes and procedures used throughout normal operations and compliance purposes.
• Provide 1st line support for all LAN/WAN communication-related incidents and ATM-related incidents on a 24X7 basis (internal and external users) by providing step by step instruction over the phone to achieve connectivity.
• Coordinate with the respective network Telco for the immediate restoration of any circuit downtime.
• Update the Sharepoint tracker and/or Service Ticket System to log the progress of events/alarms and ensure that the available data in the Solarwinds and other monitoring platform tools are correct and updated in timely manner
• Ensure that the Bank’s network connections are within the desired SLA based on agreement.
• Adhere to Service Level Agreements with other business units to maintain network availability.
• Provide reports for the uptime and availability of data line subscriptions with the Bank’s telecommunication providers through the given Monitoring tool to monitor Telco/vendor performance.

What we’re looking for

• Computer/Telecommunication, Computer Science/Information Technology, Business Studies/Administration/Management or equivalent
• CISCO, Information Technology Infrastructure Library (ITIL), Monitoring Platform related Certifications
• Knowledgeable in Configuration and Testing of Network Devices (Layer 1 to Layer 3)
• Knowledgeable ITIL best practices (Incident Management, Monitoring and Event Management)
• Skills in creating technical reports using standard O365 applications to support incident analysis.
•  Ability to communicate effectively with other teams and groups to fulfill given objective.
  
  

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