Sr Specialist Network Technology Support

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.  No relocation is offered.

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future- you’ll create it.

The successful candidate will support the AT&T Enterprise Management Center team in Oakton, VA.  Candidate must be flexible and willing to work a scheduled shift in a 24/7/365 operational support environment.  This may include off-shifts, nights and weekends.   In addition, some substitute rotation may be required at times. Candidate must be able to work onsite in Oakton DHS/EMC NOC.

The high level responsibilities for the Sr Specialist Network Technology Support position are to monitor for, troubleshoot, and manage incidents for Wide Area Network and/or Local Area Network environments for several large, custom global enterprise network deployments.

The successful candidate will work in a 24x7 Network Operations Center providing advanced tier 2 technical support of WAN/LAN networks for domestic and global clients.  Previous experience in a NOC environment and troubleshooting faults in a complex network environment are required.  Hours must be flexible.

Ensure the reliability and continuous operation of AT&T’s Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services. 

Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following: 

• Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues. 

• Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring. 

• Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes. 

• Collaboration and Coordination: Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers. 

• Documentation and Reporting: Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports. 

Job Contribution:

• An experienced professional with in-depth knowledge, applying organizational practices to resolve moderately difficult problems.
• Works with independent judgement on expansive projects with minimal supervision, implementing policy changes to improve functions.
• Actions impact efficiency costs, schedules and client relationships.
• Interacts primarily within the department and with General Managers and above across various teams.

Supervisor:

• No  

TCP Career Step Differentiator:

• Handles more complex network issues, performing root cause analysis, and working on the implementation of vendor/IT fixes or design changes. 

Environmental Requirements:

• This position may be responsible for contribut