Sales and Operations Manager (Real Estate & Hospitality)

ManpowerGroup, on behalf of its client, a rapidly growing asset management and investment company, that operates in the sector of Real Estate & Hospitality, is in search of a Sales and Operations Manager to join the company’s office in Athens, Greece.

The Role:

As a Sales and Operations Manager, the selected candidate will oversee and optimize the sales and operational functions within the real estate and hospitality operations. He/She will also be evolved in the strategic planning, development and sales promotion of all the Group's activities, to further develop the brand name of each unit and increase operating revenues.

More specifically:

-Sales Activities:

• Develop and implement sales strategies to drive revenue growth and achieve sales targets.
• Presentation of the annual financial targets (sales budget) of the accommodations and their submission to the Management of the company for approval.
• Monitor sales activities, analyze performance metrics, and identify areas for improvement.
• Proposal for the annual pricing policy of the Group's accommodation facilities.
• Development of cooperation with new or existing international tour operators in various markets, specializing in luxury accommodation

• Maintain strong relationships with key clients, agents, and industry stakeholders.
• Participation in exhibitions aimed at promoting accommodation and its services.

-Operational Activities

• Collaborate with various departments to ensure smooth operations and optimize customer experience.
• Management of cooperation with OTAs (Online Travel Agents) and meta search engines.

• Build and maintain a network of external partners and associates to increase customer satisfaction (Cooks, Transfer and Relaxation services).
• Participate in informing all stakeholders about the operating standards, rules, policies and procedures of the accommodation.
• Training, coaching, mentoring, evaluating and managing the sales and marketing team to achieve the group's targets.
• Management and handling of customer problems in cooperation with the accommodation managers.
• Prepare regular sales reports, performance dashboards, and operational metrics for management review

Requirements

• Bachelor's degree in business administration, Tourism & Hospitality, or a related field. A Master's degree is a plus.
• At least 7 years' experience in a similar position
• Very good knowledge of the luxury market at local/international level and inbound tourism mainly from America and Europe

• Essential knowledge of PMS PROTEL & knowledge of ERP Softone
• Essential knowledge of MS Office
• Good knowledge of Google Ads and other similar online media will be considered a plus
• Proven experience in negotiating and contract management
• Excellent knowledge of Greek and English (oral and written)
• Willingness to relocate to the Greek islands, especially in the summer period

Benefits

• Competitive Salary
• Mobile Phone