Senior IT Support Specialist

SpecterOps is seeking a highly skilled Senior IT Support Specialist to join our internal corporate IT team. This role is responsible for administering and maintaining our enterprise systems, with a focus on Microsoft Entra ID (formerly Azure AD), Microsoft 365, SAML/Single-Sign On (SSO) solutions, and SaaS tools. In addition to bringing a strong background in Microsoft cloud technologies, the ideal candidate will have proficient experience with developing and implementing IT Service Management strategies, and a proven ability to manage and optimize cloud-based infrastructure in a secure, efficient, and scalable manner. 

This is a mid-level, individual contributor role best suited for an experienced IT professional who can work independently while collaborating cross-functionally with Security, IT Compliance, Engineering, and other business operations teams to achieve company-wide goals. 
 
Salary: base salary annually, commensurate with experience.      

• $115,000 - $145,000 

Location: This position is remote, based in the U.S. with optional travel quarterly for in person company events and other ad hoc meetings    

• Candidate must be authorized to work and reside in the United States; we currently do not sponsor immigration visas 

Responsibilities 

• Administer Microsoft Entra ID (Azure AD) and Microsoft Intune, including user and group management, conditional access policies, identity governance, and device management.
• Manage, monitor, and support Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and compliance features.
• Collaborate on the design, implementation, and execution of ITSM processes (incident, change, problem, and asset management) leveraging ITIL framework strategies.
• Troubleshoot, diagnose, patch, and resolve technical issues across user accounts, endpoints, cloud services, and SaaS systems.
• Implement automation and end-user self-service initiatives for IT Support-related requests, changes, and incidents to improve operational efficiency.
• Participate in incident response and disaster recovery plan for test exercises and execution, including the troubleshooting of incidents, solving for root cause, and documenting the analysis and resolution.
• Create and maintain process documentation, knowledge base articles, and standard operating procedures.
• Serve as an escalation point for incidents affecting infrastructure, identity, networking, and applications.
• Manage IT responsibilities as part of employee onboarding and offboarding processes, including provisioning of users and devices via Entra ID and Intune.
• Collaborate with Security and IT Compliance teams to ensure systems adhere to organizational standards and regulatory frameworks (e.g., SOC 2, ISO 27001).
• Provide Tier 1-2 support for incidents and service requests.
• Additional duties as assigned 

  Requirements 

• 4–6 years of hands-on experience in a corporate IT Support, IT Operations, or System Administration role.
• Deep understanding of Microsoft Entra ID, Active Directory Federation Services (ADFS), and hybrid identity configurations.
• Advanced experience with Microsoft 365 administration (Exchange Online, Intune, Conditional Access, DLP, etc.).
• Experience implementing or supporting SSO, MFA, Conditional Access, and identity governance controls.
• Understanding of networking fundamentals (DNS, DHCP, VPN, firewalls, etc.) as applied to cloud and hybrid environments.
• Excellent troubleshooting skills and a structured approach to problem-solving.
• Effective verbal and written communication skills and the ability to collaborate across teams.
• Desire to embody our core values of passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency
• Successfully complete a criminal background investigation
• Travel: up to 25% 

  Nice to haves 

• Experience working in hybrid cloud or multi-cloud environments.
• Exposure to or certification in the Information Technology Infrastructure Library (ITIL) framework and working in ticket-driven environments (e.g., Jira, ServiceNow, Zendesk)
• Knowledge of compliance standards such as ISO 27001, SOC 2, or GDPR as they relate to IT, Infrastructure, an