Claims Team Manager, General Liability

Zurich North America is hiring a Team Manager – General Liability to join our team! We are open to hiring talent in one of the following locations: Addison TX; Schaumburg IL; Atlanta, GA;  Maitland, FL; Omaha, NE;  OR Overland Park KS. 

 

With moderate oversight, leads and directs a team of technical Claims Professionals in Commercial General Liability claims. Coordinates the work activities of the team, and has responsibility for performance, development, and coaching of staff to maximize contributions and drive employee development and operational improvements.

 

In this role you will be responsible for:

 

• Drive superior claims results in Commercial General Liability claims of moderate complexity by providing direction, technical guidance, and tracking and reporting on key metrics.

• Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers, and brokers, and analyzing and resolving quality and customer service problems.
• Achieve best practices by reviewing claims files, identifying trends, and recommending improvements.
• Manage corporate expenses by monitoring file allocations, resources, and other expenditures to ensure appropriateness.
• Ensure compliance with all legal, regulatory, and internal control requirements.
• Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship, and prospect meetings.
• Motivate and lead a high-performance team by attracting, onboarding, recruiting, and retaining team members.
• Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback, and facilitating employee development per the company’s policies.
• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications.
• Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics.
• Protect Zurich´s reputation by keeping claims information confidential.
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

 

Basic Qualifications:

 

• Juris Doctor and 5 or more years of experience in the Claims area
  OR
• Bachelors Degree and 6 or more years of experience in the Claims area
  OR
• High School Diploma or Equivalent and 8 or more years of experience in the Claims area
  AND
• Customer service experience
• Experience with Microsoft Office
• Experience collaborating across work groups
• Knowledge of insurance legal statutes and procedures
• Knowledge of the insurance industry, claims, and the insurance legal and regulatory environment
• Travel 0-20%

Preferred Qualifications:

 

• 8+ years of experience managing commercial general liability claims
• 8+ years of experience in Ltigation Managment
• Strong expertice working at a Insurance Carrier
• 8+ years of direct people management and performance experience
• Claims operations experience
• Knowledge and skill in claims handling
• Negotiation experience
• Experience in commercial general liability claims
• Analytical skills

 

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply, as they will be considered based on their experience, skills, and education. The salary indicated represents a nationwide m