Lead Director, Product Management and Development Remote

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Lead Director, Product Standards Management provides strategic leadership to a team of approximately seven colleagues responsible for enterprise‑wide product standards, compliance oversight, and execution of complex cross‑functional initiatives. The role ensures that Commercial Product offerings align with regulatory requirements, organizational standards, competitive positioning, and operational feasibility.

This leader cultivates a high‑performing culture, develops future talent, and serves as a trusted advisor to senior and executive leadership. The Lead Director drives operational excellence, establishes governance frameworks, anticipates risk, and ensures consistency and quality across Product Standards functions.  

Primary Responsibilities:

Strategic Leadership & Vision

• Set strategic direction for Product Standards, ensuring alignment with enterprise objectives and Commercial Product goals.

• Translate complex regulatory, policy, and market insights into actionable product standards and operational guidance.

• Serve as a subject‑matter expert and advisor to senior leaders on product compliance, risk, and strategy.

People Leadership & Talent Development

• Lead and develop a team of seven professionals, driving a culture of accountability, high performance, growth, and engagement.

• Provide coaching, mentorship, and development planning that strengthens organizational capability and builds future leaders.  

Program & Standards Governance

• Oversee large‑scale, enterprise initiatives focused on product standards, regulatory alignment, and compliance execution.

• Lead or oversee governance forums, regulatory review processes, cross‑functional consultation, and enterprise standard‑setting.

• Ensure consistent implementation of standards across teams, functions, and market segments.

Operational Excellence & Risk Management

• Establish, standardize, and continuously improve processes that enhance consistency, scalability, and compliance.

• Anticipate operational, regulatory, and cross‑functional risks; design and implement mitigation strategies.

• Partner with Product, Compliance, Legal, Actuarial, and Operational leadership to ensure end‑to‑end alignment.

Cross‑Functional Partnership & Communication

• Synthesize complex information from regulatory, market, and legislative sources and communicate implications clearly.

• Deliver high‑impact presentations and recommendations to senior and executive stakeholders.

• Align product standards and compliance strategies across stakeholders and business units.

Required Qualifications:

• 8+ years of experience in product, benefit configuration, compliance, legislation, or related discipline.

• Deep understanding of healthcare products, benefits, regulatory policy, and industry dynamics.

• Proven experience leading complex cross‑functional projects and initiatives.

• Demonstrated leadership experience developing people, coaching teams, and building high‑performing cultures.

• Advanced strategic thinking with the ability to interpret legislation, assess business impact, and guide compliant decisions.

• Strong executive communication and influencing skills; ability to translate complex information for senior leaders.

• High proficiency in data analysis, desktop tools, and structured problem‑solving.

Preferred Qualifications:

• Experience leading organizational change and continuous improvement initiatives.

• Track record of developing talent pipelines and building leadership capability.

• Experience in governance forums, regulatory review, or enterprise standard‑setting within a regulated environment.

• Ability to identify multi‑level risks and cross‑functional dependencies and design scalable mitigation strategies.

Education:
bachelor’s degree preferred/specialized training/relevant professional qualification.