Chief Claims Officer

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our  journey as we strive to transform the insurance  carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our  internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB

The Chief Claims Officer (CCO) is responsible for designing, overseeing, and directing the company's claims management strategy. Positioned to lead the Claims team, the CCO plays an important role in shaping the organization's claims philosophy and ensuring it aligns with overall business objectives. This includes balancing effective claims processing with risk mitigation. The CCO develops policies, frameworks, and procedures to guide the efficient resolution of claims.

Additionally, the Chief Claims Officer collaborates with other senior executives to integrate claims management into broader corporate strategies. This involves engaging in risk assessment, managing insurance portfolios, and contributing to the development of solutions that enhance operational efficiency. The CCO must stay informed about regulatory changes, technological advancements, and market trends that could impact claims operations, positioning the company to adapt competitively. Leadership, strategic insight, and a comprehensive understanding of the insurance field are essential qualities for anyone serving as a Chief Claims Officer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic Design/Implementation and Management

• Provides strategic development, implementation and oversight of claims department with a focus on thought leadership, best practices, proactive resolution, lessons learned, and trend data analysis across all product lines.

• Develops and implements claims policies and procedures to ensure compliance with regulatory requirements and industry standards.

• Leads and mentors a team of claims professionals, providing guidance and support to enhance their performance and development.

• Leads the continuous improvement efforts surrounding technological advancements, artificial intelligence, and predictive models enabling superior customer experience, improved outcomes, and cost efficiencies. 

• Oversees the investigation of complex and/or high-value claims, ensuring thorough and fair assessment and resolution.

• Stays abreast of industry developments, emerging trends, and regulatory changes related to claims management, and incorporate best practices into the company's claims processes.

• Provides advice on the resolution of claims files with ultimate authority over settlements / reserves within prescribed limits including oversight and strategy for large claims and overall litigation management.

• Responsible for performance, development and coaching of staff that leads to a culture focused on results, while engaging and retaining talent.

Stakeholder Management and Collaboration

• Collaborates with other departments, such as legal, underwriting and risk management, to develop strategies to mitigate risks and reduce claims frequency and severity.

• Serves as a key point of contact for senior leadership, providing regular reports and updates on claims performance and trends.

• Builds and maintains relationships with external stakeholders, such as regulatory agencies, legal counsel, and industry associations.

• Possesses ability to effectively partner with IT to implement technology solutions that enhance a claim's lifecycle and the adjuster experience.

• Partners with underwriting teams to provide insights regarding claims trends and developments.

• Offers support and counsel in connection with new business opportunities.

Data and Quality Management

• Analyzes claims data and trends to identify areas for improvement and implement str