Director, Student Accounting & Cashiering Services

Type of Appointment: Full-Time, At Will 

Job Classification: Management Personnel Plan (MPP II)

Anticipated Hiring Range: $135,000 - $147,180 annually (Commensurate with experience and qualifications)

Benefits Include: (15) Paid Holidays, up to (24) Paid Vacation Days, Comprehensive Health, Dental, and Vision Benefits, CalPERS Pension Plan- Read the CSU's Comprehensive Benefits Package

Work Hours: Monday - Friday, 8am - 5pm, unless otherwise notified 

Recruitment Closing Date: Open until filled

Priority Application Date: March 5, 2025

 

 

THE DEPARTMENT:

Student Accounting and Cashiering Services (SACS) is responsible for all student financial transactions, ensuring accurate billing, payment processing, and financial recordkeeping. It's key functions include:

• Tuition & Fees Billing: Maintaining fees, deadlines and student financial information; ensuring clear communication of all tuition and fees by posting them on the university portal and website; generating and managing student account statements.
• Payment Processing: Accepting and posting tuition, student fee, housing, and other university-related payments. Issuing refunds for overpayments, financial aid, or withdrawals.
• Financial Aid Coordination: Applying scholarships, grants, and loans to student accounts.
• Payment Plans & Collections: Assisting students with payment plans and managing past-due accounts.
• Cashiering Services for Students and Departments: Handling in-person transactions and departmental deposits.
• Accounting Services: Processing all student financial accounting and reporting of student financial operations.

 

 

DUTIES AND RESPONSIBILITIES: 

Leadership & Supervision

• Provide student-focused and employee-minded strategic leadership to the Student Accounting & Cashiering Services department.
• Ensure Student Accounting staff is adequately trained to fulfill office duties, including staying current with all vital changes in financial aid policies and procedures.
• Give clear guidance, direction, training, and coaching to ensure excellent customer service and successful operations of the department.
• Conduct performance evaluations, counsel staff on work habits, performance, and professionalism.
• Continuously improve business processes through automation, innovation, and new methods to enhance customer service and efficiency.
• Manage department budgets to align with the mission, vision, and priorities of the division and the institution.
• Attend seminars and workshops to stay updated on financial aid programs and policies.
• Analyze and solve operational problems, implement administrative decisions, define services, collect and evaluate data, draw conclusions, and present recommendations to the Associate Vice President of Financial Services.

Represent the department and division on various campus committees; inform and educate others on the services of the department.

• Participate in relevant CSU affinity groups to maintain an understanding of latest issues, policy changes, and brainstorm ideas and best practices pertaining to student accounting and cashiering.

Student Billing & Receivable Management

• Oversee the student billing process; generate digital student account statements.
• Maintain clear communication by posting fees and deadline information on the university portal and BroncoDirect website.
• Manage the PeopleSoft Student Financials Module and collaborate with the Enrollment Services Team for system updates.
• Coordinate with records, financial aid, admissions, and IT&IP to ensure accuracy of student billing charges and credits.
• Oversee the reconciliations of Accounts Receivable (A/R) and all tuition and fees; Direct the team to update semester/term class schedules, Accounts Receivable detail code/item type maintenance, and A/R tables for charges and refunds.

Payment Processing

• Ensure accurate payment processing by accepting and posting tuition, student fee, housing, parking, and auxiliary fees, and other university-related payments, etc.; Assess and apply fee waivers & exemptions, and scholarships accordingly.
• Administer the disbursement of funds and maintain accountability for loan, grant, and scholarship programs.
• Manage collections, delinquent accounts, referral to Franchise Tax Board (FTB), A/R holds, fee refunds, emergency loan check processing, manual charges posting, housing, and recording