Senior Manager, Product Strategy and Design, Payor Solutions

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Senior Manager, Product Strategy and Design, Payor Solutions 

We have an outstanding opportunity for a highly driven and organized leader to join our Healthspire Payor Solutions Product team focusing on health plan and employer products  

About CVS Healthspire:  

The CVS Health Healthspire Payor Solutions organization designs, delivers, and operates a configurable collection of products, products, and tools that complement the benefit plans of our enterprise employer and health plan customers. Our care delivery and care management solutions target population health outcomes that require risk mitigation, intervention, and ongoing chronic care management.  We use technology-enabled population identification based on multisource data integration – medical claims, pharmacy claims, lab data and patient inputs– for applying evidence-based opportunities and an omnichannel, next best action approach. Advanced analytics drive higher engagement and better care delivery through a comprehensive machine learning platform and our one-on-one patient connections. Our solutions deliver a highly engaging digital and virtual care experience for patients helping them improve their health outcomes.  

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About The Role:  

We are seeking an agile and strategic Senior Manager, Product Strategy and Design, Payor Solutions to join our Product team to lead and shape the future of our patient-facing digital health products for health plans and employers. As a Senior Manager, you will be responsible for designing and managing the delivery of patient care products across digital and non-digital CVS Health assets. You will collaborate with other Product teams, Sales, Marketing, Operations, IT, Data Science, Medical Affairs, Legal, and others to design and manage highly scaled products across our digital, pharmacy, and care delivery assets. You will work with data to understand how the product is performing and design and deliver enhancements that drive strong clinical outcomes, product engagement, and improve patient experience.  In this role you will be responsible unpack complex opportunities, quantify and prioritize them through business case development, and lead groups of diverse stakeholders to deliver on your objectives.  

Key Responsibilities: 

• Independently leading dozens of partners across Product, Operations, Medical Affairs, Legal, Sales, Account Management, Data Science & Engineering, IT, Client Analytics to structure and execute on new product designs and enhancements  

• Partner with Marketing, Sales, and Account Management to commercialize our products and communicate product performance and our product roadmap  

• Build business cases to justify and prioritize product enhancements and design a measurement strategy to measure their impact  

• Define longitudinal patient journeys that meet engagement and clinical outcomes, write requirements, and then partner with Operations and Technical stakeholders to bring these experiences to life   

• Evaluate KPI and SLA performance, measuring product efficacy to formulate and subsequently deliver upon quality improvement plans   

• Leverage data-driven insights and a deep understanding of patient and client needs and market dynamics to identify and prioritize enhancements 

• Conducting deep dive quantitative and qualitative analyses to identify opportunities for innovation and process improvement 

 
This job might be for you if: 

• You are passionate about working on products that have a meaningful impact to our clients and patients, truly helping people on their path to better health 

• You are highly agile in adapting