Manager, Training & Retail Excellence (East Coast & Central)

Company Description

Born/Co-founded in 2009, Maison Francis Kurkdjian is a luxury fragrance house that carries the name of one of the most celebrated perfumers of our time. Based in Paris, Maison Francis Kurkdjian is a Maison housed under LVMH Moët Hennessy - Louis Vuitton, the world’s largest luxury group.

The Maison is known for its creativity, know-how, product quality, global upscale distribution, and customer experience. Designed out of the tradition of a luxury perfumery, the fragrance nevertheless advocates a contemporary vision of the art, of creating and wearing perfume. Maison Francis Kurkdjian has a very selective distribution network in more than 45 countries over the world within the ultra-premium segment of the market. In the US and North America, products are sold at Bergdorf Goodman, Neiman Marcus, and select Saks Fifth Avenue, Bloomingdales, Holt Renfrew and Nordstrom stores, as well as the Maison Francis Kurkdjian boutique in the Miami Design District.

Maison Francis Kurkdjian invites you today to join its North America teams.

Maison Francis Kurkdjian is part of the LVMH Group.

www.maisonfranciskurkdjian.com

Job Description

The Training & Retail Excellence Manager, East Coast & Central, supports business performance through comprehensive training (both virtual and in-store), oversight of new hire onboarding for BA’s and field team members, and continuous hands-on coaching & education in the field to ensure the Maison’s standards for excellence are being met and the client experience remains best-in-class. This position will drive consistency and performance by ensuring education tools are utilized across the field, as well as identifying and introducing training solutions that meet the unique needs of the business. The role will support account events where expertise is required, as well as new store opening trainings. This position requires regular travel and high touch visibility in store. The role will be based in New York City and require frequent travel across the East Coast & Central United States.

The Training & Retail Excellence Manager must exemplify our four company cultural philosophies: people first, passion for product, promotional execution, all while delivering profitability.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Training

• Drive training & retail excellence for the region in partnership with Senior Director in order to implement and execute training solutions that drive elevated, consistent, and industry-leading training solutions as well as store performance
• In partnership with Paris Maison HQ, deliver training solutions (virtual & in-person) that support luxurious brand experience, engagement, commercial goals, and artistic expression
• Conduct seasonal training seminars for Beauty Ambassadors, Counter Managers, Business Managers and US Field Sales Team.
• Conduct additional orientation training for newly hired Beauty Ambassadors/Business Managers in top doors and other doors as aligned on with Senior Director of Training
• Invest 60% of time on the field, working alongside BAs of each retailer, with clear training outcomes and deliverables for the field
• Develop and practice a variety of in-field practices, scenarios, roleplays, and coaching sessions with BAs that achieve brand expectations and a superior client experience
• Upskill field leadership to consistently demonstrate best-in-class client experiences
• Develop strong relationships within the Maison as well with all levels of store management teams and BA’s
• Ensure the proper usage with the BAs of Maison Francis Kurkdjian’s onboarding & business fundamental tools, including use of digital training app
• When needed, focus on key doors within each account. Partner with BAs and AEs to assist in development of these employees to bring them to next level.
• Identify learning or behavior gaps and develop training tools / solutions that meet the unique needs of every store / counter.
• Through written recaps, provide continuous feedback to Field Executive team, bringing awareness to progress, development, and opportunities of BAs
• Cultivate partnerships with retailers to support openings of new stores.

Events

• Where events require the expertise of a Trainer (i.e. Masterclass, Meet the Expert), partner with field team to deliver exceptional event through skilled storytelling, strong facilitation, and engaging presentation that promotes loyalty among clientele and contributes to sales goals
• Partner with Senior Director of Training & Events to align on event objectives, execution, and rehearsal
•  Ensure Events occurring within respective zone continuously meet brand standards and represent the Maison in positive light
• Through Events,