Global Client Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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This role is the primary point of contact for the client regional and global partners with respect to product implementations alignment and service.  Act as the primary point of contact for our clients’ strategic needs. They are focused on identifying and delivering new opportunities, driving client and traveler satisfaction, creating strategic solutions, promoting GBT’s capabilities, acting as a travel subject matter expert, and retaining and growing some of our most important clients.

This role is to identify innovative solutions, to have a strong understanding of the client and competitors, and an in-depth knowledge of the travel industry. Working with a hard-working team in a collaborative environment and ensure that client initiatives are fully delivered, and expectations are exceeded. Most importantly, they are a key participant in supporting our clients.

What You'll Do:

• Possessing an in-depth understanding of your client’s strategic objectives, key drivers of success, organizational culture, and business objectives.

• Providing guidance to customers in the assessment of goals and strategies to optimize performance across their program.

• Identifying unique travel needs and developing innovative solutions to enhance productivity & improve traveler/caller experience during service fulfillment.

• Establishing partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, Meetings & Events and GCG Directors)

• Completing strategic account plans, focused on identifying ground-breaking business opportunities that enhance and optimize the customer experience.

• Creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing performance through process and data analysis.

• Leading the improvement of the Amex GBT value proposition through consultation, technology road mapping and optimizing online servicing solutions.

• Leading business planning, quarterly and annual reviews, regional pricing strategies, and ongoing P&L management for the account.

• Researching the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT products, and specifically uses MI, benchmarking, and technology as critical value drivers.

• Enhancing the Amex GBT value proposition through policy consultation, technology road mapping and optimizing online solutions.

What We're Looking For:

• Proven success and demonstrable positive results in a global account / client management, and or Project Management experience.

• Proven success in upselling products, services and solutions increasing client revenue and profitability.

• Demonstrated ability to develop and implement growth strategies, build action plans, and set goals.

• Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.

• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.

• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.

• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.

• Strong financial and business acumen required to demonstrate the key drivers of profitability.

• Previous large market /multinational client/global experience preferred and possess a strong understanding of the Global Business Travel marketplace.

• Solid understanding of Business Travel Service Delivery technology/tools & processes and advanced software skills (MS Office) required.

Location

The US national annual base salary range for this position is from $70,000 to $140,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base sal