Underwriting Account Service Analyst

Zurich North America is currently hiring an Underwriting Account Service Analyst to join the Large Property team! As an Underwriting Account Service Analyst, you will support and work closely with experienced Underwriters in the review and analysis of risks. You will enjoy the opportunity to fully apply and hone your research and analytical skills to effectively assess risk and grow your career.

 

At Zurich North America we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

 

In this role you will be responsible for:

 

• Reviews, evaluates, and summarizes risk exposures, controls, loss history, and financial condition to aid underwriting decisions around submission acceptance or declination.
• Follows instructions from Underwriters in areas of policy rating, subjective pricing, policy construction, coverages & exclusions, mandatory forms, etc. to accurately quote and issue policies.
• Provides account servicing support in collaboration with Underwriter and Manager, with responsibility for end-to-end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products.
• Responds to written, verbal telephone inquiries appropriately and on time under close supervision by Underwriter and/or Manager. Working collaboratively with assigned underwriters.
• Supports Underwriter with broker/agent/distributor/customer interactions by providing basic customer service skills.

 

Basic Qualifications:

 

• Bachelors degree and 2 or more years of experience in the Insurance, Underwriting or Market Facing area
  OR
• Zurich Certified Insurance Apprentice, including Associate Degree and 2 or more years of experience in the Insurance, Underwriting or Market Facing area 
  OR
• High School Diploma or Equivalent and 4 or more years of experience in the Insurance, Underwriting or Market Facing area.
  AND
• Knowledge of the insurance industry and the legal and regulatory environment.
• Experience with data collection and analysis
• Experience with processing, rating and policy management systems used in the insurance industry
• Customer service experience
• Problem solving experience
• Experience servicing product portfolios for multiple lines of business for insurance.

 

Preferred Qualifications:

 

• Insurance industry knowledge
• Knowledge of processing, rating and policy management systems used in the insurance industry
• Strong verbal and written communication skills
• Superior skills in relationship building, active listening with customers and coworkers
• Customer service experience
• Enjoys working with details and providing accurate data in a timely manner
• Self-directed to