Sr Business Control Specialist - Audit, Issues and Exam Management

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team. Within GPO, the Business Risks and Controls (BRC) function is responsible for assessing and challenging risk and control practices across GPO to promote effective risk management and regulatory readiness. BRC provides subject matter expertise in Audit, Regulatory Exam, and Issue Management activities, supports end‑to‑end Issue lifecycle execution, and serves as a key partner in internal audit, independent risk, and regulatory engagements, ensuring alignment with enterprise standards and supervisory expectations.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

• Performs QA activities including executing on controls, managing cases, and reporting results

• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success

• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

• Supports engagement with Risk, Audit, and regulators by collaborating with the business to prepare necessary deliverables and responses to inquiries

• Lead and support Issue Management activities across the lifecycle, including Issue identification, root cause analysis, corrective action plan development, governance approvals, tracking, and validation through closure.

• Provide credible challenge and risk-based guidance to stakeholders on control design, execution, and remediation strategies, escalating concerns as appropriate when risks are not adequately addressed.

• Monitor and report on Audit, Exam, and Issue remediation status, identifying trends, emerging risks, and potential systemic issues for escalation to senior management and governance forums.

• Facilitate effective communication across first, second, and third lines of defense, translating