Fan Advisor

Duties and Responsibilities 

Essential Duties and Responsibilities

• Outbound outreach between 100-125 sales calls per shift.
• Connect to our Fans using our Campaign Dialer System while using our CRM system Salesforce.
• Build Fan profiles on our CRM by conducting outbound call surveys around interests.
• Fan Experience is a top priority, be a resource for any service requests that may evolve through conversation.
• Promote Fans to connect with other Fanatics Teams like Sportsbook, Collectibles, and Events.
• Warm transfer Fans through qualification to the proper lead funnel to speak to a channel specialist. 
• Continuous education on product and industry knowledge, industry trends, including all Fanatics offerings.
• Ability to use CRM, CTI Phone Software, OMS systems, and Microsoft 365 Office software.
• One Fanatics, we win as a team, missionary not mercenary.
• Provide order updates to Fans, logistics tracking, partner with Business Operations for further order assistance.
• Handle Fan escalation contacts, assign the escalation to proper leader if necessary. 
• Hot Market periods are an integral part of our business, open availability for evenings and weekend shifts.

Education and Experience Requirements

Qualifications

• Bachelor’s Degree preferred or relevant experience in the field.
• Basic accounting skills required.
• Proficient with Microsoft Applications (Word, Excel, PowerPoint, Outlook)
• Superior communication skills on various levels. Must have articulate speech, proper business writing skills, ability to listen to client and quickly address any concerns.
• Work well under pressure. This industry is often driven by hot market events which require extended work hours and weekend shifts.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.         

• Must be able to lift and carry up to 25 pounds.
• May be expected to walk up to several miles a day at off-site events.
• Must be able to talk, listen and speak clearly on telephone.

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.