VS&A Customer Master Data Coordinator - mixed shift

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Supply Chain Center in Krakow is part of Motorola Solutions' (MSI) global network. The department is represented by a dynamic team of almost 300 people. We constantly grow and put a strong focus on development - both organizational and individual.

Within the department structure we dynamically develop world-class Demand & Supply Planning, Order Management, Order Scheduling, Delivery, Logistics, Repair Operations, Customer Master Data Management, and Business Operations which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations, and plays a crucial role in supporting the sales process through proper forecasting, order management, securing material availability, shipping, and delivery to our customers.

Our purpose is to deliver exceptional value and customer experience through agility, speed, and collaboration. We are designed to bring value, lead technology innovation, and provide Motorola Solutions a competitive advantage on revenue, cost, cash, delivery & customer excellence. Our customers rely on us for the expertise, services, and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers’ experience every day.

We influenced the history. Now we shape the future.

Job Description

As a Customer Master Data Coordinator, you will develop expertise in a specific function, assuming ownership of the process per the assigned role.

Your primary responsibility involves the execution of data maintenance operations within the corporate information systems, which includes an array of activities such as:

• Managing and maintaining the customer master data, including setting up new accounts in multiple systems

• Transitioning and supporting pre-defined VS&A Customer Master processes

• Defining, mapping, and establishing support for new processes

• Participating in testing linked to system and process change

• Managing and maintaining salesperson information related to customer setups

• Engaging in new projects and Database Cleanup

• Driving the comprehensive application of global and regional Customer Master Data processes

• Adapting to a fast-paced business with a focus on first-in, first out cycle time

• Participating in monthly close activities that result in heavier workloads

• Understanding that working as a team is a must and cooperation with others is essential

• Prioritizing team’s goals and contributing to keep a good working atmosphere in the workplace

• Creating and updating procedures for processes created on the fly. Sharing the updated information with the CMD Team.

• Providing training for intermediate processes when needed

• Taking part in business continuity coverage and PSE support if necessary

• Capture gaps in processes and eliminate them by addressing to the appropriate group

• Knowledge transfer within the team

This role is critical to the integrity and efficiency of our company's master data management and requires a proactive, detail-oriented individual with the ability to manage multiple tasks and collaborate effectively with various teams.

Please note that this is a mixed-shift position.

Basic Requirements

Specific Knowledge/Soft Skills 

• Familiarity with Oracle, Salesforce, SAP or any other relevant system is preferred