VS&A Onboarding Trainer

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Under the direction of Worldwide Education, the VS&A Onboarding Trainer will be responsible for designing and delivering instructor-led training to VS&A Technical Support Specialists at various levels. Training will cover relevant support tools, processes, and products such as cameras, access control hardware, cloud software, mobile applications, and networks. The ideal candidate will have a strong technical background, exceptional communication skills, and a passion for training and development.

Job Description

Scope of Responsibilities:

• Deliver robust, hands-on training (in-person or virtually) to new hires on the VS&A Technical Support teams, ensuring they are equipped for success in their new role
• Collaborate with leadership and subject matter experts to identify and prioritize training needs
• Collaborate with the appropriate business units to clearly understand the usage and intent of new features and how that translates into training needs
• Create and maintain engaging and effective training materials for use in the classroom
• Write and review exam questions, requirements and lab results to measure participant’s comprehension of the training
• Develop and refine curriculum to address evolving organizational needs and industry trends
• Collect and analyze feedback to continuously improve training content and delivery
• Other responsibilities based on business needs

Qualifications:

• Excellent verbal and written communication skills, and strong interpersonal skills
• Proven ability to write clearly and concisely for a corporate audience
• Demonstrated experience working in a collaborative team-based environment
• Excellent organizational skills with attention to detail
• Self-starter, able to effectively work independently
• Must be able to coordinate and organize tasks and activities to ensure that project schedules and project goals are met
• Network experience desired; experience with Access Control and/or Linux a plus
• Previous experience working in technical support or call center environments
• Willingness to travel up to 25% of the time including international travel

Preference will be given to candidates with the following skills and experience:

• Familiarity with Video & Access Control systems
• Degree/Diploma in Computer Engineering, Computer Information Systems, System Administration, Computer Science or equivalent
• Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+
• Possess technical aptitude for performing technical tasks to resolve customer issues
• Proven experience in education, adult education, communications, instructional design, instructional technology, or a related field
• Experience working in environments using the KCS Methodology
• Experience delivering technical training

Basic Requirements

• Bachelor's Degree
• OR 1+ years of training, instructional design, technical support, and/or customer service

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Portugal, Lda

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re commit