Client Director Public Sector

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are seeking a highly motivated and experienced ServiceNow Client Director to lead and manage our engagements within the Irish Public Sector. The successful candidate will be responsible for building and maintaining strong relationships with clients, understanding their needs, and driving the successful implementation and adoption of ServiceNow solutions. This role requires a deep understanding of both the ServiceNow platform and the unique challenges faced by the Irish Public Sector. 

What you get to do in this role: 

• Develop and implement strategic plans for expanding ServiceNow’s presence and market share within the Irish Public Sector. 
• Build and nurture strong senior relationships with key stakeholders within the Irish Public Sector 
• Identify and pursue new business opportunities within the Irish Public Sector by understanding market trends, government initiatives, and emerging technology needs. 
• Continuously engage with clients to understand their evolving business needs and challenges. 
• Collaborate with clients to identify opportunities for leveraging the ServiceNow platform to address their specific needs and business processes. 
• Provide expert advice on best practices, industry trends, and innovative solutions within the context of the Irish Public Sector. 
• Serve as the main point of contact for Public Sector clients, understanding their needs, goals, and challenges, and effectively communicating these requirements to internal teams. 
• Collaborate with the sales and marketing teams to develop strategies for targeting and acquiring new clients. 
• Work closely with the ServiceNow partner ecosystem to ensure the successful execution and delivery of software solutions that align with client requirements. 
• Provide insights and recommendations to leadership regarding market trends, competitive landscape, and potential areas for growth. 
• Lead and mentor a team of client relationship associates, fostering a culture of collaboration, excellence, and client-centricity. 
• Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services 

 

Qualifications

To be successful in this role you have: 

• 7+ years of experience in client management, preferably in the Irish Public Sector segment, aligning account strategies to revenue opportunities 
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service Management, ERP or IT Operations Management (within software or IT sales organizations) 
• Experience achieving sales targets 
• Experience leading virtual or matrixed teams of solution consultants, solution specialists and partners 
• Ability to understand broad, macro-level business IT needs for a prospective client 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any othe