Client Success Specialist - Spanish & English speaking

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

About the role

Start date: Asap
Salary: 29000€ - 32000€ gross per year
 
Are you prepared to go the extra mile for your clients?
Do you enjoy working with multiple digital products, are you tech-savvy?

We are looking for a strategic and supportive partner for our clients. 
As a Client Success Specialist you will focus on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues, and helping the sales team with upsells and renewals. You will be responsible for working with the technical support teams, sales, assistance operation teams, quality teams, product management, data teams and reporting teams to ensure overall client satisfaction with our digital products and assistance services.
 

Key responsibilities

• Providing expertise on our products and services to our clients
• Maintain up-to-date digital product and roadmap knowledge
• Promote utilization of our products and services, supporting client retention
• Collaborate with other teams to deliver an effective solution to clients.
• Solving client queries and offering solutions, with regular follow-ups.
• Understand clients’ needs and capture feedback to improve products and services 
• Continue the implementation of digital and assistance products with our clients.
   

About you

• Previous experience (1 year) in a client/customer service role, with international corporate organizations.
• Exposure in dealing with multiple stakeholders from different geographical areas.
• Good technological skills and knowledge of Salesforce and MS Office applications.
• Ability to communicate in Spanish and English fluently. Any other languages will be valued
• A natural networker and a strong team player 
• A passion for research and finding solutions  
• Excellent written, presentation and oral communication skills. 
• Exceptional organisational skills with the ability to successfully manage numerous clients simultaneously

 

Eager to make a meaningful impact? Join us and send us a CV in English to embark on a journey filled with growth and excitement!

Benefits

• Matrixed, international and multicultural environment
• Annual bonus on objectives (up to 100% of the gross monthly salary)
• Meal voucher : 7€per day
• Private health insurance
• Tax Benefits : public transport ticket and childcare
• Flexible working hours
• Hybrid working : 2 days per week after probation period
• Fresh fruit in the office.
• Health and Wellbeing program.
• Great location: Cuzco (Paseo de la Castellana, Madrid).

 

#Europe #LI-hybride

International SOS Facts & Figures 2022 (internationalsos-facts-figures.com)

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development.  We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2021.