Sr. Director, Ambulatory Operations- Specialty Care

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

The Sr. Director, Ambulatory Operations serves as a key member of the Physician Enterprise (PE) leadership team working collaboratively to establish and execute the Ambulatory vision and strategic plan. Responsible for all business, financial, and operational affairs of multiple assigned practices. Instrumental in setting and executing near- and long-term strategic goals and business development objectives of the PE. Identifies opportunities for business and financial improvement in order to achieve and maintain growth. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

 

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Sr. Director, Ambulatory Operations serves as a key member of the Physician Enterprise (PE) leadership team working collaboratively to establish and execute the Ambulatory vision and strategic plan. Responsible for all business, financial, and operational affairs of multiple assigned practices. Instrumental in setting and executing near- and long-term strategic goals and business development objectives of the PE. Identifies opportunities for business and financial improvement in order to achieve and maintain growth. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

Organizational Leadership and Strategic Direction

• Plans, directs and monitors the activities of a multiple physician clinic(s) to ensure the promotion of the Mission, Vision, and Values and the philosophy of Patient Centered Care of MLH.
• Leads the development of clinical practice business strategies, establishment of practice goals, delineation of financial and operational expectations, and development of a common vision consistent with the mission of MLH.
• Provides administrative leadership to clinical operations and management to promote a collaborative and productive environment working toward common, practice-wide strategic goals.
• Responsible for the execution and delivery of the PE strategic plan in collaboration with MLH hospital leadership.
• Provides leadership to employed and leased staff in a collaborative environment that offers job satisfaction and recognition and stimulates innovative thinking.
• Determines and makes recommendations regarding HR needs for practice plan operations, including recommendations to the board regarding probationary actions and/or terminations.
• Reviews and approves all proposed business initiatives developed by divisions/sections to ensure that items are financially sound and consistent with practice-wide strategic goals and the mission of MLH.
• Serves as primary representative of PE to other internal and external entities, agencies, and organizations to identify, reduce, and eliminate barriers that may negatively affect patient care and customer satisfaction.

Practice & Program Operations

• Reviews and approves all clinical operational practice policies and performance guidelines in collaboration with the Medical Director, and establishes a system to consistently monitor and report performance against established benchmarks.
• Establishes systems and processes that ensure effective operation and coordination between clinical and support functions and referring physicians, and ensures effective clinic/physician utilization and patient throughput.
• Analyzes trends in market demand and clinical practices; evaluates alternatives for appropriateness, short- and long-term impact, and cost consequences, and presents recommendations to the board.
• Maintains awareness of and communicates trends and parameters in hospital utilization, community needs, payor demands, physician references, market share, and competitor analysis.
• Oversees all healthcare facility planning functions for assigned practices, including selection and installation of capital equipment, facilities renovations, and facilities maintenance projects.
• Develops and maintains a comprehensive understanding of all pertinent regulations, policies, procedures, and ensures all business and financial operations remain in compliance with such regulations.
• Coordinates with relevant compliance officers and legal counsel to maintain up-to-date knowledge