Director of Quality/Digital Practice

The candidate will demonstrate successful experience delivering quality programs and projects, including geographically dispersed, multi-disciplinary project resources. Additionally, the candidate must demonstrate strong collaboration and communication skills with the ability to develop new, and strengthen existing, positive relationships, both internally and externally, with colleagues and new clients, respectively. Articulate, concise, and consistent communication is essential for collaborating with leadership and project resources to outline workplan, responsibilities, quality management, risk assessment, and scope of authority, all the while ensuring that project milestones and objectives are accomplished within the prescribed scope, schedule, and budget parameters, clearly documenting and communicating project progress to team and leadership.

Strategic Objective: Drive SRS A/E enterprise-wide engagement focused on quality, consistency, and performance.

Rationale: Quality, consistency, and processes result in efficiency, project profitability, and strategic growth.  

RESPONSIBILITIES

Consistent Quality Management System, Processes, and Best Practices

·       Responsible for SRS A/E enterprise-wide Quality Management team with assigned resources. Supervise Practice Quality Management staff and resources, including task delegation, as appropriate.

·       Ensure broad oversight and compliance of associated project quality technical review (QA/QC) efforts performed by those technical disciplines assigned beyond direct supervision.

·       Develop and maintain consistent quality processes.

o   Standard Quality Assurance Plan (QAP) – Corporate and Quality Control Plan (QCP) 

o   Standard templates for Quality Verification Form (QVF), Project Management Plan (PMP), Project-Specific Quality Management Plan (PSQMP) – “Client-Specific”

o   PMP Acknowledgments, QVF process/upload

o   Standard Independent Technical Review (ITR) Process and Training

o   Monthly Project Status Review (PSR) Facilitation

·       Create, maintain, and update SRS A/E Practice quality procedures quarterly based on feedback from Department Managers and Project Managers, including Project Management Plan Templates (PMP), Quality Management Plans (QMP), verification checklists, design checklists, and basis of design narrative outlines.

·       Ensure consistent expectations for clients, PMs, and staff resources.

·       Collaborate with Practice Executives to effect consistent project setup and execution based on effective pricing (fee) approach.

·       Provide and document Practice-specific Quality training, including processes and quarterly (minimum) “lessons-learned” presentations to the SRS A/E Practice. This also entails facilitation and documentation of the Standard Operating Procedures (SOP) Task Force to ensure greater consistency.

·       Evaluate SOP White Paper Recommendations and collaborate with Practice Executives for approval, distribution, and implementation. 

Regular Audits and Inspections

·       Conduct monthly Quality Assurance (QA) Audits.

·       Assist/support project teams based on audit evaluations.

·       Facilitate project reviews developing additional, tailored metrics to evaluate potential risks and targeted reviews (PSRs).

·       Ensure follow-up with action items from audits and reviews.

·       Develop performance metrics beyond financial considerations (design schedule, milestone packages, comment quantity/resolution, submittals, etc.) to assist with project pricing and tracking.

·       Report out monthly to Corporate Quality Officer and submit quality documentation as required for corporate compliance. 

Training and development

·       Quality Training, including quarterly lessons-learned presentations.

·       Identify and train ‘Quality’ leaders specific to ITR QA/QC reviews.

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