Business Process Manager II - PDO Change Delivery Execution

Work Location:

United States of America

Hours:

40

Pay Details:

$86,840 - $139,360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Enterprise Enabling Functions

Job Description:

Business Process Manager II - PDO Change Delivery Execution represents Payment and Deposit Operations (PDO) on Project Change Delivery on Consumer, Commercial, and Distribution verticals and business partner owned projects.  Lead and execute PDO line of business owned projects. 

Support PDO payment and deposit operation sponsored initiatives, projects, process enhancements and improvements as the project owner for delivery

• Act as liaison for vendor management engagement and activities
• Responsible for 1st level project escalations and troubleshooting
• Represent project on update calls, Executive Steering Committee, and Delivery Review Board meetings
• Track project updates in SSG&C risk logs

Work closely with other Change Delivery teams to ensure all governance, processes, procedures, and workflows are up to date for projects in flight.

Represent PDO as subject matter expert and key stakeholder on:

• Business partner sponsored projects
• CDPP, Distribution, CP&S, and Wealth Vertical sponsored projects
• Compliance sponsored projects (Consumer Privacy Protection Act, EDLM Retention and Disposition, etc)
• Regulatory sponsored projects (AML/KYC, FDIC, MRA mandates, etc)
• Technology Currency projects (Core Currency Upgrade, CRD platform migration for SCIFQ and FACTA, Pega migration to the Cloud, etc

Depth & Scope:

• Facilitates the documentation of all processes and controls
• Serves as the subject matter expert on all of the units functions and processes
• Defines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy
• Leverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes
• Challenges existing processes and makes change recommendations as necessary
• Identifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completion
• Ensures alignment with customer expectations to deliver a WOW! experience
• Partners with unit managers to provide support as needed
• Manages the technology change control process as needed
• Works on, and occasionally lead, special projects as needed
• Responsible for 3 6 processes of medium to high complexity
• Understands and contribute to the achievement of business strategy, goals and objectives
• Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
• Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
• Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
• Prioritizes and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
• Represents the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
• Uses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable
• Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
• Identifies, takes ownership and/or assists with resolution of issues as they arise, or escal