Delivery Manager, IT

Are you an adaptable, detail-oriented servant leader with a technical background, looking to help cross-functional teams deliver results efficiently? Are you excited to wear different hats – ScrumMaster, Program Manager, or Project Manager – depending on the work at hand? Do you love moving impediments out of your teams’ way, managing risks, and chasing dependencies to help Agile teams work together more effectively? 

As an experienced Delivery Manager, you will work on several product teams supporting LHW’s most cutting-edge technology capabilities, including customer databases, middleware, analytics platforms, a CRM system, AI platforms, and customer-facing applications. You will promote Agile values at every opportunity. Your teammates will rely on your expertise and flexibility to iteratively improve their work practices in a high-performance company culture. 

This is a full-time position located in New York City. We offer flexible workplace policies that can accommodate candidates who are comfortable traveling to our NYC office location 2 days per week. 

Responsibilities 

• Serve as a ScrumMaster or Kanban facilitator on cross-functional product teams 
• Serve as a Program Manager to coordinate technical and non-technical work streams toward a common goal 
• Occasionally serve as a Project Manager when iterative methods are not well-suited to the objective 
• Identify and resolve impediments, resolve conflicts, and escalate when needed 
• Manage dependencies between teams 
• Proactively identify and manage risks 
• Minimize meetings, but when they are needed, ensure they have clear agendas, include the right people, and are run efficiently with assigned next steps 
• Hold team members, stakeholders, and vendors accountable to meet high-integrity commitments 
• Protect teams from distractions 
• Coach teams to improve collaboration and outcomes 
• Administer Jira projects, automations, and reports to improve transparency and efficiency 
• Adapt and refine delivery practices for each team, standardizing when appropriate 

Minimum Requirements, Experience and Qualifications 

• 3+ years of experience as a ScrumMaster on front-end and back-end application development product teams 
• 2+ years of experience as a Program Manager across multiple cross-functional project/product teams Experience managing vendors 
• Proficiency in Jira administration, including JQL-based reporting and automations 
• Certified ScrumMaster (CSM), Professional ScrumMaster (PSM), PMI Agile Certified Practitioner (PMI-ACP), or similar credential 

Skills and Abilities 

• Highly organized and detail-oriented 
• Proactive, curious, adaptable, self-motivated, quick to learn 
• Very strong written and verbal communication skills 
• Very strong facilitation and problem-solving skills 

 

About The Leading Hotels of the World, Ltd. (LHW)  

Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps – and beyond – explore, find inspiration, and experience unforgettable travel moments. For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld  

LHW is an equal opportunity employer. LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.