Senior Manager, Curriculum Services Operations (CORE Learning)

ABOUT UNBOUNDED

UnboundEd recently joined with two other professional learning organizations, Pivot Learning and CORE Learning. Together as one entity, we are now the largest equity-focused professional learning organization in the nation. We provide evidenced-based, comprehensive instructional and curriculum support to educators and school systems leaders in over 40 states across the country.

UnboundEd empowers educators to transform teaching and learning. We work with classroom teachers, school leaders and district executives to ensure engaging, affirming and meaningful grade-level instruction, so that we eliminate the predictability of student outcomes by race and socioeconomic status. We focus on the needs of students of color and those who have historically been at the margins, because when we do that, all students benefit.

ROLE SUMMARY

Reporting to the Vice President of Curriculum Services, the Senior Manager, Curriculum Services Operations will take the lead in developing and sustaining effective systems and processes to support operations for the Curriculum Services portfolio. As a member of the Curriculum Services team, this position will be an employee of CORE, a subsidiary of UnboundEd, the parent organization.

This Senior Manager role will work closely with the VP of Curriculum Services and larger Curriculum Services team, as well as other teams, i.e., the Marketing and Communications, IT, Partnerships (Sales) and Finance teams, to develop, monitor and track progress towards scaling and effectively maintaining portfolio business and delivery operations. This position will also have direct report(s). The ideal candidate is someone who has deep operational expertise, enjoys developing systems and processes, is passionate about logistics and an excellent project manager that can collaborate across multiple teams.

UnboundEd is a virtual organization and this employee can be based anywhere in the United States. UnboundEd has core business hours where we expect all staff to be available from 9 am to 5 pm local time and 25% travel is required.

ESSENTIAL RESPONSIBILITIES

Essential responsibilities for this position include, but are not limited to:

General Support: Develop and lead the daily operations of the Curriculum Services Team

• Build effective systems for operations, ensure alignment of operational functions across the team
• Organize and manage the operational documents, resources and tools of the Curriculum Services team.
• Manage the Curriculum Services general email inbox and forward relevant emails to the appropriate person(s)
• Manage Curriculum Service internal team communications, meeting logistics, etc. Support the logistical components of staff and consultant onboarding.
• Collaborate with IT to ensure that all staff and consultants, as relevant, are equipped with appropriate technology
• Manage Curriculum Service external communications and meetings operations - including conferences, webinars, etc. This includes collaborating with the Curriculum Services and Marketing and Communications teams around developing and coordinating around a Curriculum Services marketing and communications plan and managing invites, registration, travel, ordering marketing materials and other logistics, etc.

Data Management & Reporting: Manage CRM (SalesForce) for the Curriculum Services team

• Draft, enter, update, track and report scopes of work, contracts and other client data
• Ensure the special requests from partner districts are met to finalize contracts
• Track and report progress towards overall goals, opportunities and conversion rates
• Develop and manage a plan and track and follow up with partnership conversations
• Collaborate with the Salesforce team to provide feedback and recommendations for improvement
• Track and follow up with partner districts to ensure on time payment
• Track and organize team expenses and other financial documentation for budget management, audits and general record keeping
• Track, communicate and reinforce and support Curriculum Services staff and consultants ongoing around HR, finance, etc. policies

Curriculum Services Operations: Support the successful delivery of Curriculum Services

• Collaborate with the Curriculum Services delivery team to understand the existing delivery operations infrastructure
• Sustain and improve the delivery infrastructure to accommodate growth and improve processes
• Provide delivery operations and logistics support, in collaboration with existing delivery team, including, but not limited to, scheduling,