Sr. Manager, Colleague Relations

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

*** Priority hybrid Dallas or Hartford ***

** Remote or Hybrid Work Schedule **

As a Senior Manager on the Colleague Relations Team, you will be responsible for leading a team of Workforce Reduction Advisors who support the enterprise by providing expert consultation and guidance to CVS leaders and colleagues on the process and policies related to Workforce Reduction. Additionally, as the Senior Manager of this team, you will be responsible for handling the sensitive and/or escalated matters reported to your team.

You will support the development and execution of Colleague Relations Workforce Reduction processes and practices and help develop strategies and interventions to support the evolution of Colleague Relations Workforce Reduction. As directed by the Lead Director of Workforce Reduction, this role will provide oversight, guidance/mentoring to Workforce Reduction Advisors, own relationships with designated functional partners (e.g., Legal, Compliance, Security), HRBP’s/leaders, and deliver applicable reporting to identify trends and recommend appropriate solutions for the Enterprise.

In this role, you will also act as expert and business owner for the workforce reduction tool, driving system improvements, enhancements, and issue resolution in partnership with internal and external technical teams across CVSH IT, HRIT, vendor, WFR leadership, etc.

In this role you will possess:

• Solid problem solving and decision-making skills

• Excellent oral and written communication skills; strong interpersonal skills including expertise in conflict management, investigation, negotiation and influencing

• Able to direct a staff of 10 or more Colleague Relations Advisors and provide ongoing coaching on performance and productivity

• Highly organized, and able to prioritize and plan time/resources accordingly, in a fast paced, high-pressure environment

• A sense of urgency and drive for results coupled with ability to build relationships and partner effectively with all levels of the organization

• Strong project management skills, including the ability to create, maintain, and manage detailed project plans and timelines under strict confidentiality

• Excellent follow through and attention to detail

• Excellent organization skills with particular emphasis on accuracy

• Exercises discretion/independent judgement and make decisions in timely manner consistent with essential job function while adhering to CVS Health values and policies

• Ability to handle highly confidential and sensitive information

• Good business acumen

Required Qualifications:

• 7+ years of HR experience

• Ability to present and deliver training

• Knowledge of current state and federal employment laws and regulations

• High degree of emotional intelligence, professionalism, and discretion while adhering to CVS Health values and policies

• Ability to work with our technology partners to clearly identify and communicate the business requirements for system enhancements, and the ability to lead end-to-end test plan creation and execution

• Willingness to travel up to 10% (including plane travel)

Preferred Qualifications:

• Workforce Reduction experience

• Cloud-based technology experience

• IT/business analyst experience

Education:

Bachelor’s Degree required; equivalent work experience may substitute.

Pay Range

The typical pay range for this role is:

$75,400.00 - $165,954.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award t