Field Service Technician (Omaha, NE)

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

 

 

 

You will be part of

 

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well: 

 

• $3000 SIGN ON Bonus!
• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Boot allowance
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Purpose of the position

 

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Manager’s instructions.  Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

 

The Hiab facility is located in Des Moines, IA, however all field service work will be conducted in the Omaha, NE and surrounding areas.

Main tasks and responsibilities

 

Technical and product knowledge

• Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
• Staying up to date with technical specifications of relevant equipment

 

Managing the customer

• Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction  
• Follow Hiab Customer Satisfaction Guidelines 

 

Risk management

• Protect self and others
• Follow applicable safety rules, agreed working practices and environmental requirements 
• Alert District Service Manager if equipment safety is jeopardized due to any reason
• Operate assigned service vehicle in compliance with Hiab driving policy and relevant state/federal regulations
• Responsible for keeping assigned service vehicle maintained to manufacturer standards with support from fleet management company
• Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities

 

Service process

• Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
• Submit regular reports in the format specified by District Service Manager 
• Keep adequate records and maintain documentation in line with agreed standards

 

Commercial Awareness and Cost Effectiveness

• Plan and manage time and resources for maximum benefit of Hiab and the customer
• Make judgements about the most cost effective and efficient approach to providing service
• Maintain documentation to ensure accurate invoicing to the customer
• Manage and protect the security and traceability of spare parts

 

New business opportunities

• Recognize sales opportunities and communicate to District Service Manager 

 

Continuous Improvement

• Provide feedback to District Service Manager to support continuous quality improvement
• Participate in innovative thinking about ways to improve service efficiency 
• Coach/tutor junior colleagues and trainees as necessary 
• Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System
• And other duties, as assigned

 

Accountabilities:

• Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
• Mob