Clinical Applications Analyst (EHR/EMR)

ICF is seeking a Clinical Application Analyst (EHR/EMR) to support hospital-based project teams for our Centers for Disease Control and Prevention (CDC) clients.

The systems analyst is responsible for all stages of the software development lifecycle: analysis, design, specification, implementation, go-live, and support. Work experience should highlight public health information systems or clinical health IT business acumen, management consulting, quality management and control. Dedicated to excellence in customer service and proven track record of working with clients in a professional manner, the candidate should showcase project delivery experience supporting IT and public/clinical health programs and relevant experience in management consulting. Work experience should highlight a proven track record of success in supporting complex technology initiatives. The candidate should have strong quantitative, analytical, communication and writing skills and be prepared to travel up to 80%.

Key Responsibilities:

• Collaborates with application teams, subject matter experts, and third-party application experts to determine the business needs for interfaces, documents requirements, and configures the interfaces per the requirements.
• Coordinates various interface specific tasks and activities like testing, build, cut-over planning, and go-live by engaging subject matter experts, vendors, and interface engine developers.
• Drives interoperability projects, working with the project manager to ensure that results are achieved, and deadlines are met.
• Monitors systems for issues and resolves issues or escalates them for resolution, post-deployment.
• Functions as business partner with service lines, departments, individuals, and coworkers.
• Develops intermediate knowledge of system capabilities, applications, and processes to function effectively as an expert for system users.
• Participates actively in routine meetings with department heads and/or superusers to identify, document, and prioritize their needs.
• Meets with application teams, third-party vendors, and business partners to understand integration needs.
• Identifies and reviews the appropriate technological solutions for various integration needs.
• Understands hospital HER systems (e.g., EPIC, Cerner), Health Level 7 (HL7) data standards for electronic healthcare interoperability.
• Develops application workflow understanding and integration impact.
• Adheres to agile project management protocol and EPLC governance.
• Advocates user perspective and focuses on ensuring a comprehensive support plan and documentation.
• Ensures compliance with Health Insurance Portability and Accountability Act (HIPPA) guidelines, policies, and procedures and other patient privacy and confidentiality standards.
• Provides system solutions in accordance with regulatory guidelines and data governance standards.
• Follows prescribed change management and time reporting processes and documentation requirements.
• Provides and communicates clear documentation for support, status, and issue resolution.

Minimum Qualifications:

• Bachelor's degree from a recognized college or university with major course work in engineering, physics, computer sciences, math, information systems, statistics, or equivalent education.
• A minimum of 3 years of progressive experience in clinical, business, or other healthcare operational areas.
• 3+ years’ experience with clinical information management systems.
• 2+ years’ experience in workflow configuration within EHR/EMR applications.
• Ability to obtain and maintain a Public Trust federal security clearance.
• Working knowledge and subject matter expertise in the assigned operational areas.

Competencies:

• Intermediate oral and written communication skills with a diverse population.
• Intermediate organizational, problem-solving, analytical, and time management skills.
• Intermediate interpersonal skills to interact positively and productively with teams across organizational lines.
• Develops creativity and flexibility with work assignments and problem solving.
• Flexibility to manage multiple initiatives and shift priorities based on business needs.
• Typically works with senior staff but may coordinate smaller or less complex projects independently.

Preferred Qualifications:

• Experience working with state public health departments or federal agencies.
• Experience with medical terminology, vocabulary standards, e.g., SNOMED-CT, LOINC, RxNorm, ICD-10, ICD-11
• Knowledge and experience with agile implementation practices (e.g., Scrum, Kanban).
• Master's degree in Business, Management, Public Health, or Health Informatics.