Customer Support Representative - English Speaking

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020

About The Role:

The Customer Support Representative is primarily responsible for handling customer queries from Registrants, Taskers and Clients while driving for a one-touch resolution experience. You will handle contacts including account usage, helping customers book a task and providing support for Taskers running their business on the platform. We aim to live our values in every interaction and are looking for customer support agents who care deeply about making everyday lives easier for our community. On the Customer Support team, your primary focus and passion will be working directly with customers via chat, email or phone, whilst also allowing time for regular team meetings, coaching's, company-wide learning and development opportunities. 

Responsibilities:

• Learn & be able to assist customers in the TaskRabbit experience across our dual-side marketplace.
• Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
• Build connection and trust with your customers, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate manner first time. 
• Be organized, accountable and responsible - using your resources to keep informed of all site and policy changes as they occur and be able to articulate them accurately and succinctly to support customers.
• Anticipates and responds with energy to new challenges, the unfamiliar, and the urgent.
• Be a customer champion, identify their needs, be their advocate, and ensure we are continuously improving.

We are looking for someone with:

• Minimum one year of customer service experience, contact centre experience preferred. 
• Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness.
• Tech-curious, excellent typing skills and adaptable in navigating online tools and systems.
• We’re growing!  Adaptability and a love for change and improvement in a fast-paced environment.
• Excellent written & verbal communication skills: have a strong command of grammar and spelling.
• Strong critical thinker and adept at problem-solving.
• Reliable & Punctual: Displays excellent time management, takes pride in a job well done, embraces change and feedback, while seeking continual improvements to perform.
• Great teamwork skills.
• Available full-time (40 hours / week).
• Fluency in English.
• Eligible to work in Poland, we will not support relocation for this position.

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 78,000 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

You’ll love working here because:

• Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be