Director, Field Medical Excellence

Job Description

Summary

The Director, Global Field Medical Excellence is a leadership role within the Center for Scientific Exchange Excellence (CSEE), accountable for defining, benchmarking, advancing, and sustaining industry-leading Scientific Exchange Professional performance globally.

This role serves as the strategic architect of Field Medical excellence, establishing the vision, standards, and operating model that define what “best-in-class” looks like. The Director ensures that Field Medical capabilities - including scientific exchange, stakeholder engagement, insight generation, and SL/KDM impact - consistently meet or exceed top-tier industry benchmarks.

Recognized as an internal and external thought leader, this individual brings deep expertise in scientific exchange, capability development, performance excellence, and field medical innovation. They partner across Global Medical Affairs, Field Medical Leadership, Scientific Training, and Center of Excellence teams to ensure the organization is setting - not following - the industry standard for Scientific Exchange Professional effectiveness.

Roles and Responsibilities

Define and Set the Global Standard for Excellence

• Establish and continuously evolve the global vision, strategy, and framework for Field Medical excellence

• Define best-in-class standards for:

  • Scientific exchange

  • Stakeholder engagement

  • Insight generation and evidence communication

  • SL/KDM experience and impact

• Develop and maintain global competency models reflecting current and future Scientific Exchange Professional capabilities

• Set clear expectations for what differentiates average vs. exceptional Scientific Exchange Professional performance

Benchmark and Maintain Industry Leadership

• Consult global benchmarking against peer pharmaceutical organizations, industry associations, and emerging best practices

• Identify gaps between current performance and best-in-industry standards

• Translate benchmarking insights into targeted capability-building strategies

• Serve as the organization’s internal authority on world-class Field Medical performance

Elevate Scientific Exchange Excellence

• Define and operationalize standards for high-quality scientific engagement

• Establish frameworks that improve the consistency, credibility, and impact of Scientific Exchange interactions

• Ensure Field Medical teams demonstrate:

  • Mastery of disease state and clinical data

  • Excellence in scientific narrative and evidence communication

  • Strategic, insight-driven stakeholder engagement

• Drive continuous improvement in the quality and effectiveness of scientific dialogue globally

Assess and Drive Scientific Exchange Professional Performance Excellence

• Develop and implement global frameworks to assess Scientific Exchange Professional effectiveness and impact

• Define leading and lagging indicators of Field Medical success

• Implement assessment methodologies including:

  • Direct observation

  • Capability evaluations

  • Simulation-based assessments

  • Performance analytics

• Ensure consistent performance expectations and accountability across regions and therapeutic areas

Build Future-Ready Scientific Exchange Professional Capabilities

• Design and implement end-to-end capability development strategies, including:

  • Onboarding and foundational development

  • Advanced scientific and strategic engagement skills

  • Leadership readiness and Scientific Exchange Professional career progression

• Partner with Core Skills & Capabilities and Scientific Training to embed excellence into curricula

• Build scalable learning ecosystems aligned to adult learning principles and evolving healthcare needs

• Anticipate and define future-state competencies required for evolving Medical Affairs organizations

Drive Innovation in Field Medical Practice

• Identify and implement innovative approaches to:

  • Scientific engagement

  • Omnichannel execution

  • AI-enabled field insights and support

• Evaluate and deploy technologies that enhance Scientific Exchange Professional effectiveness and customer experience

• Lead transformation initiatives to strengthen organizational capability and operational excellence

Generate Strategic Insights and Infl