Director of Security

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Salary Range: $110,000-$125,000 USD Gross per annum

Job Description

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:         

Managing Security Operations

• Assist in the development and implementation of emergency procedures.
• Conduct investigations of all incidents involving loss, theft, or damage to hotel property and refer findings to the appropriate management for resolution.
• Deploy Security team members to effectively monitor and protect hotel assets, guests, employees, and visitors.
• Comply with Fairmont’s safety, security, and risk management policies and procedures.
• Manage proper maintenance of all fire life safety system components, ensuring all components are in compliance with State & City regulations.
• Conduct periodic patrols of the hotel, grounds, and parking areas.
• Handle ongoing usage of panic button system & ensure proper compliance is being met.
• Recognize and celebrate team successes across areas of responsibility.
• Handle complaints, resolve conflicts, and negotiate solutions with guests, employees, and other stakeholders.
• Identify and recommend solutions to minimize physical hazards and unsafe work practices.
• Implement action plans to monitor and mitigate operational risk.
• Ensure nightlife venue Safety & Security protocols are being adhered to. Maintain proper occupancy within venue and continual engagement with venue Security.
• Maintain required reports and documentation regarding security patrols, incidents, and investigations.
• Ensure appropriate emergency response and timely access to medical assistance when needed.

Leading Security Teams

• Attend pre- and post-convention meetings, daily operations briefings, and weekly forecast meetings to understand group needs and communicate critical information to the Security team.
• Celebrate successes by publicly recognizing the contributions of team members.
• Communicate the importance of safety procedures, emergency response protocols, and security standards while ensuring employee understanding and compliance.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Identify developmental opportunities and coaches, mentors, and supports employees in improving their knowledge and skills.
• Provide guidance and direction to team members, including establishing performance expectations and monitoring performance.
• Provide personal assistance, emergency support, or first aid as appropriate to guests and employees.
• Serve as a role model by demonstrating Fairmont's values and leadership behaviors.
• Solicit employee feedback, maintain an open-door policy, and address employee concerns in a timely and respectful manner.
• Continuously seek opportunities to improve service and operational performance.
• Utilize strong interpersonal and communication skills to lead, influence, and motivate others while demonstrating integrity, sound judgment, and business acumen.

Ensuring Exceptional Guest Service

• Demonstrate leadership in guest hospitality, exemplifies exceptional service, and create a positive and welcoming atmosphere.
• Empower employees to deliver outstanding guest experiences.
• Ensure quality standards and guest expectations are consistently met.
• Incorporate guest safety and satisfaction into departmental meetings with a focus on continuous improvement.

Conducting Human Resources Activities

• Assist in minimizing workers' compensation and liability costs through proactive incident prevention and effective claims management.
• Partner with the People & Culture department on employee relations and workplace concerns as needed.
• Complete all required documentation and promp