Operations Manager

Who We Are

We are women-owned and operated, with nearly 50 years of expertise as a leading environmental solutions provider, focused on infection prevention for complex facilities. As a local, privately held company, we are agile and can maneuver quickly to support the needs of our people and clients.

 

Our goal is to become a trusted partner, not outsourced vendor.

 

One of our greatest strengths is our Culture of Caring. From our CEO to the front-line staff, Servicon embodies our vision of creating healthy environments for people to thrive. This results in greater client satisfaction and healthier outcomes. Meticulous adherence to infection prevention standards interwoven with compassionate service delivery is the key to success.

 

Servicon focuses on three essential elements for establishing a Culture of Caring and Excellence: People, Programs, and Performance. These components represent our strong value alignment, positively impacting patient care, infection prevention, and throughput.

The Role

As the Operations Manager, you'll take the lead in implementing safety protocols, managing staff training, and ensuring that our janitorial standards exceed expectations. You’ll be directly responsible for creating a safe and clean environment for our clients, all while optimizing resources and driving operational success. We’re a company that values your expertise and supports your growth, offering you opportunities to make a real impact and advance your career in a dynamic and inclusive workplace.

WHAT YOU WILL DO

• Interacts frequently with clients and staff in a professional and responsive way, consistent with Servicon’s company policies, values, mission, and objectives.
• Ensures safety protocols are fully implemented and followed within the facilities. Inspects and evaluates all areas serviced by assigned staff for safety and janitorial excellence.
• Conducts monthly safety meetings, on the spot corrections, counseling, and retraining on unsafe practices.
• Supervises, manages and trains janitorial staff consistent with client and company expectations. Performs quality assurance inspections to ensure all work has been completed in compliance with specific procedures and scope of work.
• Executes janitorial policies, procedures, and changes to ensure sustainable and cost-effective use of staff’s time, supplies, equipment, and processes. Helps complete deliverables in client’s agreement and Statement of Work to highest possible standards.
• Supports the Director of Operations and executes the full range of required management responsibilities. Produces monthly calendar of quality assurance evaluations, gathers statistics and produces account-related reports.
• Understands that challenges are opportunities and can provide effective solutions to assist Project Managers in resolving janitorial and scheduling issues, as well as provide recommendations for improved efficiencies.

What It Takes to be Successful

• Minimum of four (4) years’ relevant managerial experience in Facility Services or a related field.
• Strong commitment to high-level service and quality standards
• Demonstrated ability to coach, motivate, develop and lead a team
• Willingness to work a variable work schedule—to include, day shifts, evening, and night shifts
• Efficient computer knowledge, proficiency in utilizing all Microsoft Office programs
• Experience working with union contracts is preferred
• Ability to obtain security clearance
• Bilingual (Spanish/English) preferred
• A criminal background check, results of which are not necessarily a bar to employment and drug screen are required.
•           Must possess AND maintain a valid driver's license, and a driving record that aligns with company standards.  

Covid-19 vaccination requirements may vary by client site.

Why you will love it here

• A friendly, respectful, energetic corporate culture that will allow you to thrive.
• Work in an environment where you can see the difference you make daily!
• Competitive base salary.
• Incentive and annual performance-based bonuses.
• Safe harbor 401(k) with company matching.
• Paid time off including vacation, sick, holidays, bereavement, jury duty.
• Exceptional health benefits with low costs (medical/dental/vision).
• Life, accident, and disability insurance.
• Employee assistance program (EAP).
• Employee discounts to theme parks, theatres, sporting events, movies and more.