SRS - Call Pod Triage - RN – Part Time – Day Shift

Hours:

Shift Start Time:

Variable

Shift End Time:

Variable

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

No Weekends

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):

$49.700 - $64.130 - $71.820

 

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. 

 

Please Note: As part of our recruitment process, you may receive communication from Dawn, our virtual recruiting assistant. Dawn helps coordinate scheduling for screening calls and interviews to ensure a smooth and timely experience. Rest assured, all candidate evaluations and hiring decisions are made by our recruitment and hiring teams.
What You Will Do
Utilizes clinical experiences and expertise to assess and facilitate patient access. Responsible for triaging incoming calls from clients, assessing needs, giving appropriate clinical dispositions, and educating callers when appropriate regarding immediate care advice and preventative behaviors per electronic triage protocol program and SRS guidelines. Assists patients, staff and physicians as needed to maintain a high level of efficiency of operations and customer service while providing quality care to the designated patient population. Serves as technical nursing expert for assigned area.

Required Qualifications

• 3 Years RN experience in related clinical area.
• California Registered Nurse (RN) - CA Board of Registered Nursing -REQUIRED
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED

Preferred Qualifications

• Bachelor's Degree in Nursing
• Triage experience.
• Leadership experience.
• ACLS Certification (Advanced Cardiac Life Support) - American Heart Association -PREFERRED
• Pediatric Advanced Life Support (PALS) - American Heart Association -PREFERRED
• Neonatal Resuscitation Program (NRP) - Various-Employee provides certificate -PREFERRED

Essential Functions

• Clinical skills
  Demonstrates clinical knowledge, skill, and technical expertise in assigned area and within scope of practice; including thorough knowledge of nursing process with ability to conduct sound nursing assessments and develop, implement, and evaluate a plan of care for each patient call.
  Documents all inquiries according to department standards for medico legal/statistical purposes using the Electronic Medical Record/database to assess, educate, and document all information in an accurate manner.
  Meets minimum established quality and productivity standards.
  Participates in department in-services and other continuing education activities.
  Complies with California State Nurse Practice Act, department standards, policies and procedures.
  Maintains confidentiality of all interactions.
  Maintains knowledge of contact center office equipment.
  Triages patients, collects pertinent information, recognizes the urgency of the patient's problem and routes to physician as needed. Partners with staff and providers to triage urgent Follow My Health messages.
  Schedule patient appointments.
  Uses well developed triage and assessment skills, superior nursing process skills, critical thinking skills, and problem solving skills to deliver all nursing care.
  Utilizes excellent written, verbal, telephone and interpersonal communication skills and basic telehealth counseling skills.
  Read, analyze, and interpret company software, guidelines, health references, professional journals, technical procedures, or government regulations. Effectively present information and respond to questions.
  Has familiarity/experience with client interaction on the telephone.
  May act as a clinical resource for assigned area.
  Participates in clinical projects as directed by the physician or manager including involvement with unit-based quality improvement process.
• Department efficiency and effectiveness
  Organizes and completes daily requirements and responsibilities.
  Works well as a team member.
  Works effectively with minimum supervision.
  Customer service focused/oriented.
  Daily Organization – Utilizes daily schedule and other electronic resources to route calls and inform patients accurately regarding prov