Senior Coordinator Consulting Outreach

Salary: $29.85 - $54.71

Job Overview

Performs highly independent managerial and administrative duties associated with providing professional business consulting, providing professional small business/entrepreneur training, special projects, programs, or the operation of an activity. The Senior Coordinator Consulting Outreach, reporting to the Manager of Entrepreneur Services, also performs highly responsible professional duties related to providing customized small business and entrepreneurial consulting services across the County in the form of one-on-one confidential consulting and workshop facilitation. The principle duties of the position include coordinating and implementing projects and programs that support the growth of small businesses, coordination with industry partners and outside consultants, data analysis, program compliance, and development of customer base.

Ideal Candidate 

The ideal candidate for the business consultant position with Hillsborough County's Economic Development Department's Entrepreneur Services unit will possess a blend of experience, skills, and personal qualities that enable them to effectively support and guide small businesses to success.

With at least five years of consulting experience working with small businesses, the ideal candidate has a proven track record of helping businesses secure financing, optimize operations, and achieve profitable growth. They are a self-starting, independent professional with strong leadership abilities and a demonstrated commitment to high-quality customer service.

This candidate excels in project management and has a talent for organizing and facilitating workshops that drive business improvements. Their communication skills—both written and verbal—are clear, efficient, and adaptable to diverse audiences, while their organizational skills and ability to manage time effectively ensure they can meet deadlines and deliver high-quality results.

Above all, the ideal candidate upholds confidentiality and impartiality, making decisions that are in the best interest of the small businesses they support. Their ability to maintain professionalism in all interactions, coupled with their strong problem-solving abilities, positions them as an asset to the Hillsborough County team and the small business community they serve.

 

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provides the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional, and ethical behaviors that establish trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Manage the delivery of professional consulting services to small businesses and entrepreneurs throughout the County and within assign territory. Meets set goals for hours spent with client businesses and entrepreneurs and achieves defined matric of desired outcomes.
• Analyze small business information provided by clients to determine areas of improvement and connections to appropriate resources. Assists in planning, coordinating and directing overall project activities and communicates issues to management.
• Develop independently customer information, analysis and research needed by customer small businesses and entrepreneurs and assisting them in obtaining the necessary information to start, grow, and expand their businesses. Ability to use appropriate databases and interpret same to client small businesses and entrepreneurs.
• Make recommendations on programs and policies based on analysis of customer needs and learning styles.
• Establish and maintain a collaborative working relationship with other agencies and organizations, and represent the department in meetings, presentations, conferences, and seminars with other agencies, private firms, and individuals.
• Prepare plans and reports relative to assigned area of work. Plans are often