Jobs and Careers

Lead I, LEAP Digital Eligibility Specialist

Goodwill of Colorado

Colorado Springs, United Statesfull_timeVerifiedPosted 3 Aug 2026

About the role

Applications Due By August 6th, 2026

Goodwill of Colorado

Job Description

Pay: $19/hour

Schedule: Monday-Friday, 8 AM – 4:30 PM, weekends, Holidays and overtime opportunities available.

Remote Opportunity: Upon completion of training and Supervisor approval, remote work option may be available. ** Must reside in the State of Colorado **

This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

JOB SUMMARY:

The Lead I, LEAP Digital Eligibility Specialist, will work in a temporary position working within LEAP (Colorado Low-income Energy Assistance Program). The Lead Digital Eligibility Specialist will assist the Eligibility Supervisor in the oversight of LEAP for the Colorado Department of Human Services administered by Goodwill of Colorado. Assist in the training, development, scheduling, tracking, and monitoring of the LEAP staff for the following divisions: Digital Eligibility Specialist.

ESSENTIAL FUNCTIONS:

LEAP Program Support:

The Lead Digital Eligibility Specialist will attend State LEAP training and continue to develop a thorough working knowledge of LEAP in order to support the program.
Be responsible for compliance expectations for the Eligibility Specialist assigned to application processing.
Assist with training on all state access and utility vendor portals.
Explain eligibility criteria to LEAP applicants and agencies, receive and review for completeness prior to securing verification to process applications and determining LEAP benefit.
Responsible for contacting vendors, applicants, and other agencies for information as well as always maintaining caseloads and confidentiality.
Will work all cases within the allotted time frames as required by the State LEAP office, i.e., emergency applications within 18 days and regular applications within 30 days.
Extract verification of data from the following data bases; Colorado Benefits Management System (CBMS), Child Support, Systematic Alien Verification for Entitlements (SAVE), State of Colorado OIT Mainframe State Verification and Exchange System (SVES), Colorado Department of Motor Vehicles (DMV), Colorado Department of Labor and Employment (DOLE), ebtEDGE, and utility vendor portals as a preliminary step for determining eligibility and processing LEAP applications.

LEAP Tracking and Reporting:

The Lead Digital Eligibility Specialist will assist the Eligibility Supervisor in the reviewing of the Digital Eligibility Specialists until they have met the required set goal for processing.
Review key Salesforce reports and provide daily reporting of data and processing compliance with the Eligibility Supervisor.
Assist in conducting ongoing random case-file reviews to ensure data integrity and timely compliance.

Staff Management and Development:

The Lead Digital Eligibility Specialist must have the ability to motivate the members of the LEAP team and support their development through appropriate and effective supervision and guidance.
Provide work direction and guidance to Digital Eligibility Specialists and must be committed to providing timely feedback regarding the quality of case completion and work to create an environment of “Teamwork and Trust” throughout the LEAP organization.
Seek and implement ways to provide cross training opportunities for retention and development.
Demonstrate creative Leadership by identifying valuable new ideas and will possess the ability to implement them.
Responsible for anticipating staffing and training needs within the department. When staffing levels are not appropriate, advocate and persuade the Eligibility Supervisor to make changes necessary as well a