Vaccine Key Customer Leader - Austin, TX

Job Description

Under the guidance of the Director, Commercial Operations-Vaccines, the Vaccine Key Customer Leader (VKCL) is the primary Vaccine point of contact for our Company with assigned large private and public sector customers within their designated market. The VKCL engages with C-/ D-suite customers in assigned accounts and collaborates with our Company’s extended field team to ensure implementation and pull-through at the individual clinic/hospital/provider level.

• This is a field-based account management position that is responsible for the Austin, Texas geography.

• Additional workload centers for this geography also include San Antonio and San Angelo, Texas.

• The selected candidate must reside within the geography and be willing to travel at least 50% of the time.

Responsibilities include and are not limited to the following:

• The VKCL will be accountable for the Vaccines business performance, business relationship and customer experience with assigned customers, coordinating appropriate Company resources and personnel to meet the needs of the customer.

• Actively develops, enhances, and applies a deep understanding of assigned customers, the local market healthcare /vaccination ecosystem, and ensuing interplay and translates into potential business opportunities.

• Demonstrates and applies in-depth knowledge of the vaccination landscape including vaccination schedule, quality measures, reimbursement processes, key factors affecting uptake, local immunization registries, coalitions, school requirements.

• Responsible for demonstrating strong collaboration and coordination with all Company customer-facing roles. With all assigned accounts, the VKCL will be responsible for building a Vaccines account strategy focused on increasing appropriate use of our Company’s Vaccines and coordinating the account team execution consistent with the strategy and customer needs.

• Identifies key vaccine decision-makers and influencers, understands their concerns and priorities, builds trusting relationships that differentiate our Company.

• Collaborates with internal and customer stakeholders to formulate approach and select/deploy solutions to meet customer needs.

• Identifies strategic customers within region/geography that afford our Company differentiated business opportunities and prioritizes their importance.

• Stays abreast of competitor approaches and customer contracting strategy; engages appropriate Company account team members (field and HQ) to capitalize on opportunities to grow/defend the Vaccine business.

Qualifications:

Minimum Requirements:

• BA/BS degree

• Minimum of five (5) years' experience in Sales leadership, Key Account Management / Client Service Management, Marketing, and/or Strategy preferably in the Healthcare industry

• Minimum of two (2) years' experience working in Sales leadership or Strategic Account Management with key thought leaders or high influence customers in Public Health, Large Group Practices, Hospitals/Systems, or Managed Care Organizations

• Ability to build and develop customer relationships, including the ability to influence senior levels of management and key thought leaders

• Excellent interpersonal and communication skills, with ability to interact with individuals from a variety of cultures, and disciplines

• Strong peer leadership and ability to collaborate with and coordinate activity among individuals in different reporting structures within the organization

• Self-motivated with the ability to perform with a high level of independence

• Innovative thinking and exceptional business acumen, analytical and problem-solving skills

• Proficient in Microsoft Excel, PowerPoint, Word and Outlook

• Valid Driver's License

• Willing to travel the amount of time the role requires - 50%

Preferred Qualifications:

• MA/MS/MBA in Business, Marketing, Science, Healthcare or Public Health

• Minimum of two (2) years' experience working in/with Vaccines; strong understanding of Vaccination (products, processes, marketplace)

• Recent Local Market and Customer Knowledge

• Experience in a strategic or management role in Public Health or Health System/Medical Group

• Strong understanding of compliance-related concepts including the laws and regulations that govern Pharmaceutical/Vaccine Marketing and Sales activities

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