System Engineer

Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The System Engineer delivers on our Purpose by supporting the Infrastructure Engineering Team with evaluating, developing, customizing, installing, and implementing functionally appropriate, technically sound, and well-integrated systems according to Customer requirements, and organizational methodologies and standards. This team oversees various tools and technologies, including Linux Operations, Red Hat Linux, OpenShift, and Ansible. The System Engineer possesses strong communication, troubleshooting, and project management skills and looks forward to partnering with vendors to resolve production issues and implement immediate resolution efforts across various technology areas. 

Additional details: 

• This role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.  

Responsibilities

• Oversee vendor management, partner governance, and oversight to deploy systems that are complete, designed and managed over life cycles
• Research problems, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements
• Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes
• Provide and ensure the highest levels of systems and infrastructure availability and resolve escalations of moderate to medium to high complexity
• Implement and update the platform strategy and road map
• Maintain awareness of technology trends in area of responsibility and make appropriate recommendations
• Maintain and administer computer and data networks and related computing environments including computer hardware, systems software, applications software, and all configurations
• Meet commitments and deliverables as related to participating/leading projects
• Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements
• Creates and executes integrated testing strategies using test driven development principles to ensure solution integrity and quality
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Ability to analyze and resolve problems of moderate to high complexity
• Strong knowledge of hardware components, systems, software, and networking technologies
• Ability to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas
• Skilled in strong partnering, negotiation, and communication in working with Business Customers and Technology support
• Strong knowledge of systems development methodologies, practices, concepts, and technologies
• Ability to develop, present, and effectively communicate ideas and strategies in both technical and user-friendly language to a medium-large audiences
• Ability to design, configure, and test computer hardware, networking software and operating system software
• Skilled in diagnosing, tro