Senior Tech Support - (Troubleshooting / Project Management) *ONSITE*

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. 

GEICO is seeking a highly motivated Sr. Tech to join our Technical Field Engineering team. This role provides on-site technical support and maintenance across our regional offices, ensuring seamless IT operations. The ideal candidate will be proactive and have a strong technical background with expertise in hardware, software, networking, automation, and AV systems support.
This is an on-site role that requires full-time presence. You will play a pivotal part in GEICO’s transformation from a traditional IT model to a tech-driven organization with a focus on engineering excellence.

** Onsite: 5 days a week Monday - Friday from 8:00am - 5:00pm**

Key Responsibilities:
· Diagnose and resolve complex technical issues related to hardware, software,
networks, VIOP and AV systems.
· Provide direct technical support to associates both in person and remotely.
· Install, configure, and maintain IT infrastructure and equipment.
· Monitor system performance and implement corrective actions when necessary.
· Ensure compliance with security, backup, and redundancy strategies.
· Create custom scripts to automate tasks and enhance system efficiency.
· Engage with vendors and IT personnel for issue resolution.
· Provide, create, or improve technical documentation/standard operating
procedures
· Participate in designing information and operational support systems

Support system developers and programmers in specialized areas of IT
infrastructure.
· Ability to provide on-call support for high severity incidents
· Understand core network technologies (DHCP, DNS, TCP/IP, VLAN, SNMP)
· Manage Windows Server (Print, File, etc.) and Backup solutions
 

Project Management:
· Hands-on support for technical projects such as office relocations, infrastructure upgrades, and technology rollouts.
· Collaborate with internal teams to align tech support with business objectives.
· Ensure project completion within scope and timelines.
· Meet project deadline expectations.
Communication & Collaboration:
· Act as a liaison between regional offices and the broader GEICO Tech
organization.
· Work with Org Change Management to ensure smooth technology rollouts and
minimize disruption.
· Provide regular reports on technical issues, project status, and process
improvement opportunities.
· Strong verbal and written communications skills.
· Ability to work well independently or as part of a team.
Continuous Improvement & Innovation:
· Stay updated on the latest technology trends in field engineering

Identify and implement process improvements, automation, and new
technologies to enhance service delivery.
· Assist in training and mentoring junior associates.
 

Basic Qualifications:
· Bachelor's degree in information technology, Engineering, Computer Science, or
a related field (or 4 years of equivalent experience).
· 10+ years’ experience suppor