Director, Chief of Staff

Center 3 (19075), United States of America, McLean, Virginia

Director, Chief of Staff

The Director, Chief of Staff is a critical position supporting senior leadership, enabling leaders to execute strategic work while ensuring operational rigor. The Chief of Staff will partner with a Managing Vice President within Cloud Operations Resilience Engineering (CORE), which in turn is part of the Enterprise Platforms Technology (EPTech) division. The Chief of Staff is responsible for developing, implementing, and sustaining the following four strategic areas foundational for the success of the organization: 1) Strategy, 2) Operational Excellence, 3) Organizational Culture, and 4) Communications.

Candidates should have a passion for technology, strong strategic command, an engaging executive presence, exceptionally strong written and verbal communication skills, expertise in relationship-building, and the ability to manage multiple projects and deadlines at once. Candidates should be excited about improving the daily lives and development of our engineers and help our leaders advance our strategy at scale.

Responsibilities:

• Serve as a strategic thought partner for our CORE leadership team, helping guide the operations and management of the organization. 

• Act as a central point of contact between the CORE leadership team, the EPTech business operations and strategy teams and peer Chiefs of Staff, and other key partners. Ensure alignment of leaders across the organization. 

• Prioritize and focus leaders in a number of key areas (goals, labor strategy, budget, associate engagement, culture, operational excellence, etc). Aid the leadership team in strategic planning, uncovering critical efficiencies and preventing duplication of effort.

• Understand the organization’s strategy and vision, lead the LT to drive and track goals and priorities. Tackle and solve issues through escalation and articulate the issues that need to be done to elevate the team and allow easy accountability. 

• Assist the leadership team with strategic planning including financial, workplace, and resource planning in collaboration with key partners, including the EPTech LT and Business Operations and Strategy teams, other Chiefs of Staff, Finance, and HR.

• Create and manage effective, scalable processes to manage operating rhythms. Requires an ability to lead and influence to inject new operational processes to drive executional discipline and excellence. Craft operating routines and regularly participate in team meetings, offsites, and huddles.

• Work closely with all business units and functions to align operations with strategy. Coordinate with product and business teams to build and execute on strategy. Influence across all levels of the organization and across organizations. 

• Work with the leadership team and communications team to plan and execute key messages and deliver to internal and external audiences with a high priority on consistent, frequent organizational communications. Communicate plans and execution status for divisional strategic programs. 

• Develop relationships within direct and extended team members to be able to act as an informed and helpful sounding board and thought partner.

• Lead staff to focus on culture and improving organizational engagement across the organization.

• Coordinate associate engagement related activities in partnership with the CORE Chief of Staff and EPTech Associate Engagement teams related to associate survey response strategies, associate and organization-wide recognition, learning & development, and other culture-related initiatives. 

The Successful Candidate will:

• Demonstrate strong communications proficiency, including across teams and organizations, and have experience utilizing oral and written communication skills along with presentation skills

• Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion

• Possess excellent organizational skills and the ability to be goal/execution-oriented

• Be able to react seamlessly to change in priorities and delivery focus

• Be self-motivated

• Be capable of balancing strategy and tactical delivery

• Execute a strategic approach to all things especially process and operations

• Act as a thought partner to leadership

Basic Qualifications:

• Bachelor’s degree

• At least 7 years of experience in Project Management, Process Management, or Program Management 

• At least 3 years of experience managing executive level stakeholders across different business func