Manager, Digital Renewals

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

We’re looking for people who are driven, deeply passionate about their craft, and ready to dive in and help build on our incredible momentum and our purpose to make the world more efficient, safe, and sustainable. 

Renewals is the backbone of any SaaS company. This position is a vital part of Samsara’s sales management team. The renewals manager will work closely with broader sales and customer outcomes organizations to ensure a high-value customer experience at the time of renewal. The position requires strong direction and client hands, priority management, and operational excellence. This role is metrics-driven, responsible for strong financial results for their team.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.    

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will: 

• Sales Execution: Deliver against targets on a team and individual level, unblocking deals and ensuring  
• Operational Excellence: Own team forecasting with clear rationale and scenario planning, proactively inspect pipeline health, and drive accountability through team coaching. Ensure accurate renewal results aligned with forecasts and proactively share back customer trends.
• Process Optimization: Help create and uplevel current processes, driving continuous improvement of processes and systems
• Team Engagement: Foster engagement and clarity by setting priorities, leading team communications, and partnering cross-functionally with CS, Sales Ops, and Deal Desk to remove barriers to execution.
• Leadership: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices   
• Team Building: Hire, onboard, develop, and lead an inclusive, engaged, and high-performing team

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