Director of Product Management, Delivery and Orchestration

The Company You’ll Join

Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places. 

Carta is trusted by more than 40,000 companies and over two million people in nearly 160 countries to manage cap tables, compensation, and valuations. Carta also supports nearly 7,000 funds and SPVs, and represents nearly $130B in assets under administration. Carta's tender offer solutions have returned $14B to shareholders in secondary transactions. Today, Carta’s platform manages nearly three trillion dollars in equity globally. 

For more information about our offices and culture, check out our Carta careers page.

The Problems You’ll Solve

Carta serves as the Fund Administrator for over 2.5K venture funds with $130B AUA. The act of fund administration is an intimate one. Our clients trust us with their money, with their most valuable relationships, and with their opportunity to build an enduring investment business. They are trusting us with their livelihoods. It is the kind of trust that warrants intense care. We reinforce and nurture this trust with every interaction our clients have with Carta. Every interaction is an opportunity for us to help and delight our customers. Every interaction is an opportunity for us to make them feel seen, to anticipate their needs, and to show them we care. 

On the Delivery and Orchestration team, we build tools for our delivery teams to help them nail every interaction with our client base. Your team owns:

• Permissions: allows us to define and set role based permissions for internal and external users 
• Fund admin express: our workflow management internal tool that helps our internal team view and act on client work 
• CWorld: our comms platform that unifies email and structured client requests into a single tasks ledger 
• “FA Activities” - client dashboard to track all fund admin work and view status of requests 
• Carta Carry - mobile version of GP Activities

You will solve problems like:  

1. How do we route a task to the right delivery team member?
2. How do we make sure no client work slips through the cracks such that we can demonstrate consistent completion of work? 
3. How do we story and preserve client context so that we empower our delivery teams to meet the needs and expectations of our clients?
4. How do we provide delivery leaders with the data to pinpoint which clients need extra attention or which team members are overloaded 

And so many more! Ultimately your goal is to create client delight by following our mantra, “every interaction counts.” 

The Team You’ll Work With

This role reports to our Chief Product Officer. You’ll lead a team of PMs and work closely with a cross functional team of engineers, designers, and delivery leaders. This is an org that cares deeply about their customers and is passionate about serving them. They are looking for a leader to help connect the tools they build into a connected platform that creates state change for our client experience.

About You

• You operate as an owner. No work or problem is below or above your pay grade. You can strike the right balance between empowering others and doing what needs to be done. 
• You have a high bar for “good”. You know when to say something isn’t good enough and hold everyone around you to a high standard. 
• Systems thinker. You can breakdown complex processes and systems into simple models. Fund Admin is both wide and deep. The ability to simplify and reason about this as a system is critical. 
• You are curious. You love to go deep on problems, with customers, or with engineers. Your curiosity leads you to places where others stop short. 
• You are empathetic and willing with live in the trenches with your customers.
• You are a great coach and can help nurture and grow your product team. 
• You have perseverance to withstand the ups and downs of a scaling business. You maintain belief you can solve even the hardest problems.

Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our minimum cash compensation (salary + commission if applicable) range for this role is: 

•  $225,000 - $300,000 in San Francisco, CA; Santa Clara, CA; New York, NY 
•  $202,000 - $270,000 in Seattle, WA

Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.

We are an equal opportunity employer and are committed to providing a positive intervie