Director - Client Experience

UnitedLex is seeking a part-time, client-centric, execution-driven Director, Client Experience to lead the program for client experience and advocacy to strengthen our GTM strategy around client programs, onboarding, and experience across the enterprise. The role will be responsible for building and executing on the program in collaboration with our external marketing consultants and internal marketing team. This will include:

• Develop program brand and messaging

• Put the structure in place

• Start new initiatives focused on clients

• Adjust onboarding process 

• Weave client focused content into current general marketing

This is a remote position, and we welcome applicants from throughout the United States. See "About Us" for more information about our corporate philosophy, perks, and benefits! 

RESPONSIBILITIES:

• Work closely with Sales, Account Management, and the Transition and Transformation teams to develop and lead a robust program and brand around client experience that improves client engagement and advocacy in the market
• Build a client experience that creates community, advocacy, and learnings to help differentiate UnitedLex in the market. This may include:
  • Case studies
  • Client chats
  • Podcast design and material
  • Client advisory board 
  • Award participation
• Improve the client onboarding experience with consistency and tiers for levels of engagement
• Create process to track client engagement of solutions across enterprise and participate in identifying clients for award content
• Other ad hoc requirements to support the GTM team as needed

REQUIREMENTS & COMPETENCIES:

• J.D. / B.A. or equivalent 
• 8-10+ years in legal industry with strong focus on client delivery, account management, program management or client experience
• Excellent communication, presentation, and executive stakeholder management skills
• Strategic thinker with operational discipline and a passion for building process, engaging clients, building relationships and working collaboratively with internal and external teams
• Develop content for clients, sales, and market facing in PowerPoint or other formats
• Team player and collaborator 

About Us 

UnitedLex is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity. 

Join Our Team! 

True to our founding goals, we overwhelmingly hire with a “Remote First” philosophy, maintaining the infrastructure to foster the success of remote employees no matter their location.  

UnitedLex believes in a healthy work-life balance and is committed to creating a flexible, results-based environment. In addition to our core benefits (medical, dental, and vision), we offer generous time off policies, 401(k) and Roth 401(k) options including company match, paid parental leave, company-paid short and long term disability, company-paid life insurance, as well as an EAP plan that covers employees and household members. Our suite of employee-friendly benefits is evolving annually to meet the needs of our flexible workforce.

Salary Range