Network Operations Center Director

Req ID: 331401 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Operations Center Director to join our team in Indianapolis (REMOTE), Indiana (US-IN), United States (US).

 

NTT DATA Services Federal Government is seeking a highly capable Network Operations Center (NOC) Director to lead our team that will support the North American segment of the Rolls-Royce network. As a global leader in IT services, we deliver innovative solutions to drive mission-critical operations for our clients. This role offers an opportunity to oversee a dedicated team of eight professionals, ensuring 24/7 network reliability with after-hours support managed through an on-call rotation, while aligning with our commitment to excellence and client success.

 

The Network Operations Center (NOC) Director will:

• Lead the team to ensure the seamless operation of the Rolls-Royce network.
• Develop and implement strategies to optimize network reliability, coordinate incident response and resolution, and ensure compliance with organizational standards.
• Manage team performance, foster a culture of collaboration, and liaise with stakeholders to align NOC operations with business objectives, driving continuous improvement in service delivery.
• Provides leadership to assigned networking group(s) in support of all clients as it relates to network design, network operations, network convergence and network security.
• Manages the planning, development, installation and operations of network systems by evaluating current and future business requirements.
• Manages the installation, modification, testing, and servicing on all converged network communications equipment.
• Develops, maintains, communicates and executes project plans and schedules, prioritizes requirements, and coordinates teams.
• Ensures products are compatible with existing and future environmental integration. Identifies, evaluates and resolves financial and business issues.

 

Key responsibilities include:

• Lead and manage an eight-person team of professionals by providing direction, performance management and developing a collaborative team culture that ensures effective operations.
• Oversee continuous network monitoring for the North American Rolls-Royce network by managing after-hours on-call support to maintain high availability and performance.
• Working with the Rolls-Royce team, create and implement strategies that optimize the network’s reliability and proactively address potential issues to minimize downtime.
• Lead the NOC team in the identification, response to, and resolution of network incidents that ensure minimal impact on operations.
• Adhere to organizational, industry, and Government standards to ensure that all NOC operations meet security, performance, and regulatory requirements.
• Identify any opportunities for process improvements and implement best practices to improve NOC service efficiency and delivery.
• Work with both internal and external stakeholders, including Tools-Royce leadership, to align operations with business objectives and client needs.
• Allocate team resources effectively, to include managing on-call schedules to ensure adequate coverage and work-life balance.

 

Basic Qualifications: 

• US Citizenship required.
• Ability to obtain an interim Secret clearance or higher prior to start.
• Undergraduate/bachelors degree or equivalent combination of education and work experience.
• Minimum 12 years of experience in network operations. 
• Minimum 5 years of experience in a leadership role managing a team of network professionals.
• Minimum 3 years of experience overseeing 24/7 network operations with an on-call staff.

 

Preferred Qualifications: 

• Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE).
• CompTIA Security+ or Certified Information Systems Security