Product Intelligence & Data Analytics Manager

<div class="content-intro"><h3><span style="font-size: 12pt;"><strong>Who We Are</strong></span></h3> <p><a href="https://www.baton.io/"><strong>Baton</strong></a> is <strong><a href="https://www.ryder.com/en-us/about-us">Ryder</a></strong>’s in-house product development group focused on harnessing emerging technologies to redefine transportation and logistics. With $10B in freight under management, our technology reaches every part of the U.S. economy.</p> <p>We design and ship category-defining software that enables Ryder and its 50,000+ customers—including some of the world’s most well-known brands—to plan and execute freight intelligently, efficiently, and cost-effectively. Our work includes everything from customer-facing software to the data platform that will power the next era of innovation at Ryder.</p> <p><strong>Baton’s mission</strong>: enable supply chain on autopilot.</p> <p>Ryder acquired Baton in 2022 to power its next wave of digital products. We operate at startup speed, with Fortune 500 reach. If you have a passion for solving complex problems and creating impact for the engine of the American economy, you’ll love it here.</p> <hr></div><h1><strong>Basic Job Details</strong></h1> <p><strong>Role</strong>: Product Intelligence &amp; Data Analytics Manager</p> <p><strong>Job Type</strong>: Full Time</p> <p><strong>Work Model</strong>: Remote</p> <p><strong>Location</strong>: United States</p> <h2><strong>Job Description</strong></h2> <p>We are seeking a Product Intelligence &amp; Data Analytics Manager who will own product analytics, KPI frameworks, and executive-ready insight generation across RyderShare and related technology products.</p> <p>This role sits at the intersection of Product, Engineering, Customer Success, and Sales Enablement - translating product usage data, Voice of Customer inputs, and competitive signals into structured narratives, measurable KPIs, and clear business decisions.</p> <p>This is an insight ownership role. You will define what we measure, how we measure it, and how we translate insight into action.</p> <h2><strong>Responsibilities</strong></h2> <p><strong>Product Analytics &amp; KPI Framework Ownership</strong></p> <ul> <li>Own RyderShare product analytics end-to-end, including adoption, activation, retention, feature utilization, and operational effectiveness.</li> <li>Define and maintain core product KPIs aligned to customer value and business outcomes.</li> <li>Ensure KPI consistency, accuracy, and executive trust across dash