Director, Analytics and Reporting, GTM Operations (Remote)

We're seeking a Director, Analytics & Reporting for the GTM Operations team who has a background in sales reporting and performance analytics. This individual is an experienced manager, who thrives in a fast-paced, dynamic environment. Success in this role includes drafting and executing strategy to elevate Go-To-Market reporting and analytics that service Included Health’s growth, retention, and corporate strategy. This position will work cross functionally across the GTM Operations team and with key leaders in the department, including Solutions Leads.

Responsibilities:

• Establish a new function within GTM Ops, defining team charter and best practice collaboration points between teams
• Manage a team of analytics professionals, championing engagement and fostering professional growth
• Manage the day-to-day activities of the team, including task delegation, conducting training and onboarding as needed, setting goals and supporting team members in achievement, conducting regular performance reviews
• Manage critical GTM reporting needs, including growth pipeline, compensation plans, sales quotas
• Work collaboratively with GTM leaders to scope high-impact needs as related to reporting and analytics and coordinate implementation as appropriate
• Leverage strategic and creative thinking to guide the team in implementing innovative solutions that meet the needs of key internal customers, including the Executive team, Segment leads, and other senior leadership
• Lead in development and preparation of planned and ad hoc executive reporting needs, including quarterly Operations Reviews, Board Meetings and company dashboards
• Management of reporting functions within Salesforce.com that support team charter
• Creation of reports and dashboards in Salesforce.com 
• Establish strong working relationships with sales leadership, business operations, systems, FP&A and other cross-functional teams to achieve objectives
• Participate and lead process improvement initiatives both internal to segment and across segments as determined by management
• Partner with GTM management, in conjunction with Sales Enablement, to oversee day-to-day process execution and adherence to policies, identify problems, recommend/take corrective action and communicate performance results and/or changes throughout GTM organization and cross-functional business unit team
• Work on broader GTM Operations projects or initiatives as requested

Requirements:

• Bachelor’s degree
• 10-12 years of professional work experience; success in high-growth and change organizations a plus
• Natural orientation to big picture thinking: the ability to see the forest for the trees and bring focus to big rocks that will make highest impact
• Enthusiasm for and experience in reporting and analytics, with a focus on Sales Operations, Business Operations and/or Finance 
• Deep experience analyzing data and the ability to use data to drive insights and decision-making
• Successful team management experience
• Extensive experience in Salesforce.com and Google platform, especially Google Sheets
• Ability to perform multiple projects simultaneously and creatively execute projects
• Proactive and relentless: independently capable of seeking information in an unstructured environment, solving conceptual problems, corralling resources, and delivering results in challenging situations
• Strong bias for action and ability to prioritize and execute

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About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
-----Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.