Analyst, Revenue Operations

Summary

As an Analyst on our Revenue Operations team, you will be responsible for supporting Yelp’s Sales and Customer Success groups to help make data-driven decisions, execute sales processes, distribution of accounts, and administer compensation. Success in the role is defined by the candidate's ability to deliver timely results, establish systems integrity, data accuracy, and improve technical capabilities. You will help identify and reduce systems risk while proactively communicating improvements to leadership. Our team is customer oriented, focused on helping Sales and Customer Success attain and surpass their goals.

Yelp is where you can be part of an empowering mission and build a rewarding career that grows with you. Yelp is powered by a global community of collaborative people with shared values. We’re tenacious individuals who believe in our mission to connect people to great local businesses. Yelp is a remote workplace where your work makes a difference, where you are seen as a whole person, and where you will grow with our support and guidance. If you’re looking for a career (not a job) with a company that is invested in you as a whole person, from personal development, compensation, training, and more, we know just the place.

We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes. This is a full-time remote role based in the United States.

What you'll do:

• Utilize data in order to develop hypotheses and recommendations for business problems and present those ideas back to leadership to drive change and gain investment.
• Support data collection, cleaning, analysis, and visualization projects for current and net new initiatives.
• Become an expert in our sales policies, our CRM (Salesforce) and compensation process in order to understand and maximize their impact on our ability to support the sales group’s goals.
• Optimize internal processes that support policy and develop workflows and methodologies to increase accuracy, efficiency and effectiveness of variable compensation administration.
• Execute ad hoc requests and inquiries within Salesforce in order to help answer sales leader questions related to variable compensation and account assignment policy and execution.
• Monitor and report on the status of assigned projects including identifying actual or potential issues and risks which may impact final results or deliverables. Provide routine updates to the business and senior levels of leadership.
• Manage and resolve cases and inquiries efficiently, adhering to established protocols and guidelines while ensuring consistent and exceptional customer service experience.

What it takes to succeed:

• Minimum of 2+ years of working experience within planning, business operations, finance, sales/revenue operations, customer success management, or in management consulting roles for these functions.
• Requires an understanding of standard business practices related to Sales and/or Customer
• Success processes and systems - experience with projects improving these processes is a plus.
• Data-driven approach to problem-solving.
• Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
• Experience in leveraging technology to automate and streamline internal processes, increasing operational efficiency and scalability.
• Capable of working a queue of requests and meeting SLAs
• Effective verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
• Advanced Excel Skills (Index Match, pivot tables, etc. )
• Experience with a CRM, ideally Salesforce
• Experience with data analysis and visualization tools (SQL, Tableau, etc)

What you'll get:

• Effective your first day: Full medical, vision, and dental 
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Compensation range for this position is $75,000.00- $100,000.00 annually. You may also be offered a bonus and benefits.

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