Analyst, Account Services

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

 

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

 

Location:  New York, New York or North Bergen, NJ - hybrid work schedule (2-3 days in office)

Schedule:  Monday through Friday; full time dayshift

 

Primary Purpose: Independently manage order book flow from order entry to shipment fulfillment to achieve business’s financial targets.  Monitor and ensure product ships on time to our wholesale clients; proactively manage issues and communication to internal and external partners.  Flawlessly executes all tasks to ensure profitability, productivity, and efficiency for the wholesale revenue cycle.  Maintains SOX Compliance controls as it relates to auditing, approval, and revenue protection. 

 

The Analyst is a liaison for the customer, Sales, Operations, Distribution, Finance, Production, and internal SOX Compliance team. The successful individual will leverage their proficiencies in Wholesale Customer Service to... 

 

Customer Service Activities: 

• Provide accurate and timely customer service to internal and external customer contacts, through ownership of assigned accounts and demonstrated proficiency of the business model and interworking of the end to end supply chain. 

• Act as a customer advocate between warehouse and the account. Be the point of contact for our wholesale customers – either resolving issues independently or through working with business functions to ensure clear understanding of the ‘ask’. 

• Proactively and clearly communicate issues pertaining to their account – both to the customer and to the relevant internal business partners. 

• Partner with Account Executives / leadership to discuss and address business issues/risk to financial, as well as resolve specific service/allocation/logistical issues to address customers’ needs. 

 

Order Management/Reporting/Analysis Activities: 

• Review and maintain orders through the order management system (SAP S4) from the time of receipt to the time of shipment which includes post market activities, ownership of order status, executing order book changes based on business/customer needs and monitoring shipment flow to mitigate any risk to revenue for the month/quarter.  Ensure data integrity accuracy through post analysis by comparing source data against reporting. 

• Independently analyze to ensure order integrity in product assortment, pricing, allocations and scheduled ship dates. Resolve any issues in partnership with Sales and the wholesale customer, including negotiating extensions, pricing, Balance To Book and returns. 

• Ensure orders are prepared in accordance to projected fill rate and delivery/shipping calendar; and ship on time.  Work closely with shipping partners to resolve cancel date issues and routing response timeliness.  Help minimize and prevent seepage that will negatively impact the Sales Margin Inventory for the current period/quarter.   

• Provide post shipment support including: shipping documents, Order Status Reports (OSR), Proof Of Delivery (PODs), Return Authorization (RAs), and researching/validating/negotiating shortages, overages and other chargeback claims which impact wholesale customer and company profitability 

• Be a strong partner and Subject Matter Expert (SME) by monitoring picks for high visibility projects, product lines or special events by partnering with Wholesale Operations. Proactively communicate order status information to wholesale customers and others as appropriate 

• Uphold and adhere to Sarbanes-Oxley (SOX) controls as it relates to the company’s narrative on revenue protection, approvals, auditing, and claims processing.  

• Partner with Sales & Wholesale Operations to protect revenue b