International Account Manager- Customer Experience

At Ecore, we transform reclaimed rubber into innovative performance surfaces that protect people and the planet. Our products power everything from playgrounds and gyms to hospitals, courts, and even rockets—helping people in motion be their strongest, healthiest selves. As a high-growth, sustainability-driven company, we’re leading the way in circular innovation by keeping rubber out of landfills and turning waste into wellness, safety, and performance. We’re excited to find individuals who are eager to be part of a team that’s driving global impact through innovation, sustainability, and purpose.


Location: 715 Fountain Avenue, Lancaster, PA 17601


Lancaster PA (hybrid schedule after training)
Salary Range $50k-$55k based upon experience
The International Account Manager delivers exceptional customer support by managing key international accounts, coordinating cross functional teams, and ensuring accurate, on time delivery. This role handles product inquiries, orders, shipping details, and rush requests while promoting solutions that meet customer needs and drive sales. Cross training and special project opportunities included.


What You’ll Do
• Serve as the primary point of contact for international customers, providing timely, professional support.
• Oversee order processing, confirmations, shipping coordination, and export/customs documentation.
• Partner with Operations, Production, Shipping, and the Strategic team to ensure accurate and on time deliveries.
• Support customers with product information, freight quotes, pricing verification, sample requests, and technical details.
• Monitor inventory levels and proactively resolve issues.
• Build strong, long term relationships using polished and culturally appropriate communication across global regions.

What You Bring
• 5+ years of customer service or sales experience with emphasis on international support.
• Experience with customs, export compliance, and international shipping documentation.
• Strong attention to detail and the ability to manage multiple accounts independently.
• Proficiency in Microsoft Office; ERP/CRM experience (Epicor preferred).
• Excellent written and verbal communication skills across diverse regions and time zones.
• Experience in manufacturing, construction, flooring, plastics, or managing large/complex accounts is a plus.


What we offer you:
• Competitive medical, dental, vision, and prescription insurance coverage
• 401k with a company match
• PTO Hours are accrued from Day 1
• Tuition reimbursement
• Opportunities for development and internal promotions
• Two minute walk to eco-friendly public transportation from rabbittransit

Sometimes the best jobs get missed because people think they don’t have what it takes. At Ecore, we know hard work, reliability, and a good attitude matter most. No matter your background, experience, or where you’ve come from, if this job sounds like something you’d be proud to do, we’re excited to meet you.

Ecore International is an equal opportunity employer. (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

NOTICE TO PROSPECTIVE APPLICANTS: Ecore International and its subsidiaries participate in the E-Verify program. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer will provide the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. If, after an applicant has been extended and accepted an offer of employment, the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including withdrawal of the offer of employment or terminating your employment. Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this employer may use E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.