Senior Human Resources Operations Manager

Senior Human Resources Operations Manager

Company:

The Boeing Company

The Boeing Company is looking for a Senior Human Resources (HR) Operations Manager to join the Engineering, Test and Technology (ET&T) HR team! This position can be based in Seattle, WA; Berkeley, MO; North Charleston, SC; El Segundo, CA; Everett, WA; Huntington Beach, CA; Mesa, AZ or Plano, TX.

This role will lead a team of HR Generalists responsible for leading and optimizing HR operational excellence and service delivery across ET&T HR.  This role ensures efficient execution of core HR processes, systems, and employee services, while partnering with cross-functional stakeholders to improve the employee experience and ensure compliance, scalability and continuous improvement in HR services.

Position Responsibilities:

• Lead the HR Operational Excellence team responsible for HR Contact (employee service and support) and HR Subject Matter Expert’s to deliver consistent and timely support to ET&T HR Managers, HR Business Partners and employees

• Oversee case management system, ticketing platforms and knowledgebases to streamline employee inquiries and support.

• Partner with business, function, and HR Centers of Excellence (COE’s) to design, implement and operationalize strategic HR initiatives and programs

• Manage HR data requests, generate standard and ad hoc reports, and deliver insights through dashboards and analytics to inform decision-making, identify trends, and support compliance and strategic initiatives

• Identify opportunities for process improvements and efficiencies

• Implement best practices and technology solutions to enhance service delivery of HR processes

• Provide project management and surge support of critical HR projects by driving planning, execution and cross functional collaboration

• Contribute to the development of a culture where employee experience is at the center of HR service delivery

• Use HR metrics and people data to drive solutions based on trends and understand effectiveness of support provided

• Ensure solutions are consistent with organizational objectives

• Serve as subject matter expert on majority of HR products and services

• Provide coaching and development to the HR team

• Travel up to 15% domestically

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.

Basic Qualifications (Required Skills/Experience):

• Experience leading direct reports

• 5+ years of experience working in Human Resources and/or Business Operations

• 5+ years of experience collecting, interpreting data, and managing/reporting out high level projects for executives or senior leadership

• 5+ years of experience in a role utilizing business acumen and linking relevant HR strategies to business outcomes

• 5+ years of experience in influencing and building strong relationships with stakeholders and senior leaders across functions

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s degree or higher

• Experience in HR operations, service delivery models and process improvement initiatives

• Experience working with geographically dispersed teams

• Experience leading surge efforts with agility, resilience and focus on results

• Analytical mindset with ability to use data to drive decision-making and improvements

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining a