Chief of Staff, Marketing

Chief of Staff, Marketing

At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

Reporting to the Chief Marketing Officer and working alongside the Marketing Leadership Team, the ideal candidate is a master of cross-functional leadership, a practiced decision-maker, determined problem solver, and is highly capable of navigating competing demands and priorities while executing the priorities of the CMO.

The Chief of Staff (CoS) will have an immediate impact on the team’s productivity, streamlining strategic initiatives, overseeing executive program management, and communicating objectives within the Marketing Team and between departments across the company. The ideal candidate will have proven experience in a management role, with a special focus on strategic planning, executive-level advising and interdepartmental collaboration.   

The CoS will be responsible for managing annual planning, org performance metrics and executive reporting, internal communications, with oversight of the Marketing budget and headcount, working closely with the Marketing finance, people, operations, and other cross-functional partners.

The CoS must thrive in highly ambiguous environments. Capable of operating at tactical, strategic and operational levels, the CoS regularly handles the oversight of projects that do not neatly fit within the organizational chart or that fall between departmental areas of responsibility. The CoS must be extraordinarily nimble in helping meet timely business needs or gaps in leadership and accountability.

Responsibilities:

• Drive alignment around setting strategy, forming a plan with clear goals and asks, executing and monitoring progress, drafting Quarterly Business Reports and taking lead on Annual Planning for the Marketing organization
• Help build a successful and healthy organization: review, design, and execute on improvements to org structure, find knowledge and skills gaps and help address them, design optimal workflows, and align internal processes
• Build a thorough understanding of product, operations, and strategic needs of the company across all lines of business. Based on this, drive the priorities of the Marketing Leadership Team through weekly meetings, shaping offsites, and identifying opportunities to increase leadership team effectiveness. 
• Drive executive business reviews, in partnership with the Chief of Staff to the CEO. 
• Communicate priorities, activities, and results to the larger organization, while ensuring deliverables are met. Have a strong pulse and feedback loop on organizational needs
• Help facilitate internal communications, both within the Marketing team and the broader Lyft organization
• Identify and take on ad-hoc strategic projects - everything from defining new opportunities to executing key initiatives and closing the gaps in business and operations
• drive and monitor OKRs and KPIs and executive performance reporting for the organization
• Collaborate effectively with cross-departmental executives and staff to execute on key deliverables, initiatives, or to drive alignment across teams and lines of business. 
• Work hand in hand with colleagues on the Finance, People, and Operations teams to drive employee satisfaction, recruiting efficiency, headcount allocation, training, facilities, budget management, etc.

Experience:

• The ideal candidate has both hands-on experience and a tenured leadership foundation in the following areas: planning & process, strategic and/or financial planning, organizational change, communications & strategy execution
• 10+ years of experience, M.B.A. or related advanced degree a plus 
• Experience in or fluency with the Marketing function at a high-growth technology company preferred 
• Able to comfortably dive into any area of the business or product, understand business needs, and facilitate executive decisions based on changing priorities
• Proven ability to track, prioritize, and drive multiple concurrent projects to success. This position is expected to utilize data and metrics to communicate needs with the ease of a business unit owner
• Excellent communicator in written and verbal form; ability to work well with executives, and able to lead, facilitate, and influence across multiple levels and multiple functions of an organization
• Entrepreneurial, with high tolerance for ambiguity and complexity, and efficient with limited resources
• Proven experience designing and leading strategic planning at a hyper-growth company
• A good sounding board for others, with low ego, and