Senior Director, Turnkey Operations, Remote

The Sr. Director, Turnkey Operations will provide operational leadership for a new business line that helps primary care physicians launch new, independent practices with Aledade. This individual will be responsible for the end-to-end development and operational oversight of the  service platform that provides payer contracting, credentialing, marketing, EHR/RCM vendor management, and strategic support for physicians seeking autonomy, sustainability, and success in value-based care. 
The ideal candidate brings a deep understanding of primary care, operations, and the mechanics of primary care and value-based payment models. This role requires a hands-on leader with the ability to work cross-functionally and build systems, processes, and relationships from the ground up.
Why Join Aledade’s Turnkey Team?Join us at a pivotal moment—on the ground floor of a bold initiative to rebuild independent primary care across the country. You'll have the opportunity to shape a new business model, improve outcomes for communities, and empower physicians to control their destiny.

Primary Duties:

• Program development, oversight and strategy:
• Launch the infrastructure for a scalable practice enablement program, including workflows, tools, vendor partnerships, and operational milestones. Serve as the lead architect for long-term physician practice success—ensuring each practice is positioned for clinical, financial, and operational sustainability.
• With a team, develop systems to guide practices through common startup challenges including workflow optimization, EHR setup, billing performance, and operational scalability.


• Team leadership & coordination:
• Build and lead a nimble, multidisciplinary team focused on onboarding, supporting, and scaling independent practices. Supervise and mentor program teams, providing guidance on project timelines, deliverables, and resource allocation to ensure successful execution of initiatives. Manage cross-functional teams like legal, finance, IT, clinical operations, and marketing to ensure smooth onboarding, service delivery, and performance tracking.


• Vendor & partner oversight:
• Own vendor performance management across credentialing, billing, marketing, and technology partners. Troubleshoot issues and implement solutions when partner tools or services impact practice outcomes. Ensure all vendor workflows align with our service promise and physician expectations.
• Contracting, credentialing, and revenue readiness:
• Oversee payer strategy and execution with contract team to ensure timely contracting, credentialing, and participation in high-value networks.
• Implement processes through vendors, to support clean claims submission and reimbursement workflows from day one.
• Practice growth enablement / service growth enablement: 
• Collaborate with marketing teams, internal sales, and external vendors to support strategies to grow not only the service line, but the individual practices’ panels. 


• Performance tracking:
• Manage the collection and analysis of key performance metrics, using data insights to inform high-level strategic decisions, optimize program outcomes, and drive continuous improvement. Develop strategic updates, performance dashboards, and narratives for Board of Directors meetings. 
• Drive process improvements, incorporate new technology, and explore innovative approaches to enhance program effectiveness, engagement, and overall coordination.


• Other duties as assigned 

Minimum Qualifications:

• Bachelor’s Degree
• 10+ years of experience
• Deep working knowledge of primary care practice operations, independent practice management, and startup environments. Proven ability to drive operational success in independent or small-group practice settings. 
• Strong organizational and project management skills, including the ability to prioritize tasks, manage timelines, and coordinate cross-functional teams to meet program objectives.
• Exceptional cross-functional leadership skills with the ability to influence across departments and vendors. 
• Adept at troubleshooting complex issues and designing sustainable solutions
• Proficiency in analyzing healthcare data, identifying trends, and using metrics to inform decisions, assess program performance, and recommend improvements.
• Excellent verbal and written communication skills, with the ability to effectively collaborate with diverse stakeholders, including healthcare providers, payers, and internal teams.
• Strong problem-solving abilities, enabling the identification of issues, development of innovative solutions, and proactive management of program risks.
• Strong financial and strategic acumen to guide business decisions 

Preferred Qualifications: